The Evolution of CX Within the Financial and Insurance Sectors
From buying a house to saving for retirement or shopping online, customers provide their financial providers with a treasure trove of information that can be leveraged to improve how you engage with them at all stages of the customer journey.
- Why has customer experience become the key competitive battleground in FSI (financial services, banking, insurance)?
- How can you transform your current data chaos into actionable customer insight?
- What are the best practices for combining data governance, single customer view and next-generation analytics to create true customer intelligence?
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The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.
7:30 am: Arrival of guests and registration
8:00 am: Introduction by Ortus and short address from Informatica
8:15 am: Discussion instigated by the moderator and continued by the group
9:00 am: Discussion brought to a close, guests are encouraged to continue networking.