The CX and IT Leaders’ Roundtable: The Evolution of Contact Centres

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Wednesday, November 8th, 18:30 SGT

Senior executives in Singapore are invited to join this roundtable dinner on ‘From Traditional to Transformative: The Evolution of Modern Contact Centres’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary.

From Traditional to Transformative: The Evolution of Modern Contact Centres

Emerging realities necessitate the development of contact centre transformation. Distributed operations, connected efficient customer experiences, and cloud advancements are leading the way for decisions on technology and infrastructure priorities at contact centre transformations.

In spite of the economic uncertainties modernising contact centre infrastructure continues to be a top priority. Retiring legacy tech, enabling advanced competencies, and implementing true omnichannel capabilities are affording scale and superior customer experiences. Automation, self-service through bot and AI-powered solutions are also aiding stronger data analytics which support customer insights, identify risks, and call quality assessments. By fostering productivity and operational efficiencies, organisations are looking to achieve a platform-agnostic environment to derive greater value, address business challenges of connected channels, and deliver superior experiences.

  • How are companies evolving the customer experience to keep pace with changing consumer habits?
  • What does a right-channeling strategy look like? What strategies and approaches are companies today exploring?
  • How can leaders find the right balance among people, process, and technology?

Keyaki Japanese Restaurant

Pan Pacific Singapore
7 Raffles Blvd, Singapore 039595 | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

CTO at Goldbell Group
CTO at ST Logistics
VP of Strategy (Customer Care) at Lazada
VP of Customer Success at DBS Bank
Transformation Architect, VP at OCBC
AVP, Customer Relations at The Ascott Limited
Group Head of Employee Experience, Communications and Engagement (CEX) at DBS Bank
Head of IT APAC, Applications at Geodis
Head of Customer Experience at Citigroup
Head of Intelligence, Technology & Capabilities, CDTO Unilever International at Unilever
Head of Digital Strategy & Transformation at UOB
Director, Digital Strategy and Client Engagement for Citi Private Bank (Global)
Director, Product Management, Digital First Card Program at Mastercard
Director of Customer Care at Foot Locker
Regional Customer Solutions Director at Geodis

For insight on this event, photos and guest interactions, see our post on LinkedIn.

6:30 PM: Arrival of guests
7:00 PM: Welcome by The Ortus Club
7:05 PM: Short address by Tata Communications
7:10 PM: Wine tasting
7:30 PM: Discussion instigated by the moderator and continued by the group over dinner
8:30 PM: Closing remarks

Hosted by Tata Communications

Tata Communications logo

Event Detail

Wednesday, November 8, 2023 18:30

Why attend?