The Evolution of the BPO Sector and The Role of Technology

The Evolution of the BPO Sector and The Role of Technology

Business process outsourcing has traditionally been viewed by the corporate sector as a means for businesses to cut down costs and improve profitability. However, in recent years, there has been a remarkable transformation, where BPOs emerged as a value proposition taking centre stage. Technologies such as cloud computing, website analytics, and social media networks have a big role to play in this transformation. Businesses that have a competitive edge in today’s scenario are the ones that leverage on the power of technology.

We will be bringing together key technology executives from the Malaysian BPO and Technology community for drinks, dinner and a topical discussion.

Key points up for discussion:

• How is technology changing the value proposition of outsourcing?
• In what way specifically is technology changing Malaysia’s role in the BPO and Technology sector?
• What are some of the hurdles and challenges faced by BPOs and Technology firms looking to digitally transform their offering?
• Other related issues that BPO and Technology decision makers face on a day to day