The Future of Customer Experience is Zendesk’s 2018 event series focused on product best practices and customer experience industry hot topics. This complimentary event offers inspiring keynotes, real-life customer case studies and Zendesk product sessions, plus onsite activities, and networking opportunities. Learn about the market trends in customer experience investment and find out which tools, technologies, and techniques make a real difference.
Gain access to best practices in customer experience, and Zendesk’s latest product and feature releases. Attend The Future of Customer Experience for practical advice on trends in our industry, plus product-focused sessions, and in-person access to Zendesk experts.
Arts Centre Melbourne
100 St Kilda Rd, Melbourne VIC 3004, Australia | Google Maps
The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.
Common titles are CTO, CIO, Head of Customer Experience, Customer Service Director, Marketing Director, Customer Service Manager, and of course many more. You might be a Zendesk customer or an industry professional – all are welcome and will find relevant content.
09.00 – 09.10: Opening and welcome address
Rodney Moynihan, Director ANZ, Zendesk and Sarah Reed, Dir Content Marketing, Zendesk
09.10 – 10.30: Stop distracting your customers
Mikkel Svane, CEO & Founder, Zendesk
Adrian McDermott, President of Products, Zendesk
David Hancock, Group Head and Executive Director, Afterpay
10.30 – 10.45: Back from the brink, the Guzman y Gomez story
Steven Marks, Founder and Global CEO, Guzman y Gomez
Sarah Reed, Dir Content Marketing, Zendesk
10.45 – 11.20: Networking Break & Refreshments
11.20 – 11.50: Embrace your CX mandate: Be the engine of growth
Michael Barnes, VP Research Director, Forrester
11.50 – 12.20: What’s your C(X) factor?
Lucas Smith, Regional Customer Experience Manager APAC, Slack
Moderated by Brad Howarth, Freelance Journalist, Moderator & CX Commentator
12.20 – 12.50: Consumers of the future
Acacia Leroy, Asia Head of Trends & Insights, Trendwatching
12.50 – 13.45: Networking Break & Lunch
13.45 – 15.35: BREAKOUT SESSIONS
15.35 – 16.10: Table Talks + Refreshments
16.10 – 16.40: Welcome to the empathy economy
Tiffany Apczynski, Vice President, Public Policy and Social Impact, Zendesk, with Bec Scott, CEO & Founder, STREAT
16.40 – 17.10: The story of telling
Bernadette Jiwa, Author & Amazon Bestseller
17.10 – 17.20: Closing Remarks
17.20 – 19.30: Zendesk Happy Hour