The Future of Customer Experience

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Thursday, August 16th, 09:00 AEST

The Future of Customer Experience is Zendesk’s 2018 event series focused on product best practices and customer experience industry hot topics. This complimentary event offers inspiring keynotes, real-life customer case studies and Zendesk product sessions, plus onsite activities, and networking opportunities. Learn about the market trends in customer experience investment and find out which tools, technologies, and techniques make a real difference.

WHY ATTEND?

Gain access to best practices in customer experience, and Zendesk’s latest product and feature releases. Attend The Future of Customer Experience for practical advice on trends in our industry, plus product-focused sessions, and in-person access to Zendesk experts.

Arts Centre MelbourneArts Centre Melbourne

100 St Kilda Rd, Melbourne VIC 3004, Australia | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Common titles are CTO, CIO, Head of Customer Experience, Customer Service Director, Marketing Director, Customer Service Manager, and of course many more. You might be a Zendesk customer or an industry professional – all are welcome and will find relevant content.

OPENING KEYNOTES


09.00 – 09.10: Opening and welcome address
Rodney Moynihan, Director ANZ, Zendesk and Sarah Reed, Dir Content Marketing, Zendesk

09.10 – 10.30: Stop distracting your customers
Mikkel Svane, CEO & Founder, Zendesk
Adrian McDermott, President of Products, Zendesk
David Hancock, Group Head and Executive Director, Afterpay

10.30 – 10.45: Back from the brink, the Guzman y Gomez story
Steven Marks, Founder and Global CEO, Guzman y Gomez
Sarah Reed, Dir Content Marketing, Zendesk

10.45 – 11.20: Networking Break & Refreshments

11.20 – 11.50: Embrace your CX mandate: Be the engine of growth
Michael Barnes, VP Research Director, Forrester

11.50 – 12.20: What’s your C(X) factor?
Lucas Smith, Regional Customer Experience Manager APAC, Slack
Moderated by Brad Howarth, Freelance Journalist, Moderator & CX Commentator

12.20 – 12.50: Consumers of the future
Acacia Leroy, Asia Head of Trends & Insights, Trendwatching

12.50 – 13.45: Networking Break & Lunch

13.45 – 15.35: BREAKOUT SESSIONS

15.35 – 16.10: Table Talks + Refreshments


CLOSING NOTES


16.10 – 16.40: Welcome to the empathy economy
Tiffany Apczynski, Vice President, Public Policy and Social Impact, Zendesk, with Bec Scott, CEO & Founder, STREAT

16.40 – 17.10: The story of telling
Bernadette Jiwa, Author & Amazon Bestseller

17.10 – 17.20: Closing Remarks

17.20 – 19.30: Zendesk Happy Hour

Hosted by Zendesk

zendesk logo

Mikkel Svane speaker

MIKKEL SVANE

Founder and CEO | Zendesk

Michael Barnes

MICHAEL BARNES

VP Research Director | Forrester

STEVEN MARKS

Founder and Global CEO | Guzman Y Gomez

Bernadette Jiwa moderator

BERNADETTE JIWA

Author and Brand Story Specialist | The Story of Telling

Melissa Dorey speaker

MELISSA DOREY

Technology and Innovation, Human Resources | Telstra

Adrian McDermott speaker

ADRIAN MCDERMOTT

President of Products | Zendesk

Shaun Wilton speaker

SHAUN WILTON

Group Manager, Customer Service | Carsales

Thomas Heib Speaker

THOMAS HEIB

Customer Experience and Solutions Manager | Bingle

Acacia Leroy speaker

ACACIA LEROY

Asia Head of Trends and Insights | Trendwatching

David Hancock speaker

DAVID HANCOCK

Group Head and Executive Director | Afterpay

Bec Scott speaker

BEC SCOTT

CEO and Founder | Streat

Tiffany Apczynski

TIFFANY APCZYNSKI

VP of Public Policy and Social Impact | Zendesk

Aaron Cottrell speaker

AARON COTTRELL

Group Product Manager, Connect | Zendesk

James Chin-Moody speaker

JAMES CHIN-MOODY

Founder and CEO | Sendle

Lucas Smith speaker

LUCAS SMITH

Regional Customer Experience Manager APAC | Slack

Myles Lawlor speaker

MYLES LAWLOR

Head of Technology | Youfoodz

Robert Glennon speaker

ROBERT GLENNON

Group Director Consumer Experience | MyRepublic

Amy Foo speaker

AMY FOO

Vice President, Finance and Operations APAC | Zendesk

Lauren Hyman speaker

LAUREN HYMAN

Head of Operations and HR | TEG (Ticketek)

Chris Hall speaker

CHRIS HALL

Managing Partner | BAC Partners

Event Detail

August 16, 2018 09:00
Melbourne

Why attend?


CONTACT US


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+1 323 615 2018


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