The Future of Customer Experience in Singapore
When a business goes about building “loyalty,” they often develop a “loyalty program,” which makes leaders in the customer service sector ask: Are customers loyal because they love the coffee and service of our coffee shop or just because they get a free cup after they buy ten?
Creating personalised service and delivering a Seamless Customer Experience over multiple channels is something that consumers now expect. Still, providing a truly Omnichannel experience is something that most organisations still struggle to deliver. We will be discussing:
- What does it mean to have an omnichannel experience?
- What are Singaporean companies doing to bring this to life? Are there challenges in realising this?
- What is the role of machine learning and data in developing trust and loyalty?
- What does the future of CX look like in Singapore?
- What are the best examples of companies that are doing CX really well?
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Head of Consumer at Luxasia
Head of Customer Experience at Grab
Head of Customer Experience at FWD Singapore
Founder & CEO at Mothers Work
VP & General Manager at Shangri-La Hotels and Resorts
Head of Passenger Service Operations at SMRT
Marketplace Operations Strategist at Carousell
COO at Fraser Hospitality
Co-Founder & Director at Norbreeze Group
Director & COO of Central Support Services Group at Far East Organization
SVP of Corporate Marketing & Training at ERA Singapore
VP of Distribution at CXA Group
VP at PSB Academy
Director of Quality at Singapore Sports Hub
Director Global Marketing Excellence Consumer Healthcare at Sanofi
General Manager of FairPrice Online at NTUC Fairprice
Senior Customer Success Manager at ServiceSource