The Future of Customer Experience in the Philippines
Creating a personalized service and delivering a seamless customer experience over multiple channels is something that consumers expect.
Chatbots are becoming very instrumental in this system. By having a bot that can follow conversations, searches, and preferences of a specific consumer, each part of the omnichannel experience can become more interactive with the consumer, as well as tailored towards completing a transaction.
We will be discussing:
- What are companies in the Philippines doing to bring omnichannel experiences to life?
- What is the role of machine learning and data in developing trust and loyalty?
- What are the best examples of companies that are doing CX really well?
Gallery by Chele
5/F Clipp Center, 11th Avenue corner, 39th St, Taguig, Metro Manila | Google Maps
The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.
CEO & Co-Founder at Sprout Solutions
CEO at A Space
CEO at Skyjet Airlines
CEO & Founder at Zennya
CEO & Co-Founder at Acudeen
Chief Data Officer at Summit Media
COO at Edukasyon.PH
CIO at Insular Life Assurance
President & Head of Customer Experience at Jollibee Foods Corporation
Co-Founder at A Space
SVP of Technology at mClinica
AVP & Head of Customer Care at BPI
VP of Digital Channels at RCBC
Head of Digital Customer Lifecycle Management at ABS-CBN Corporation
Head of Customer Experience at Philam Life
Head of Automation, Innovation, and Design Experience at AXA
Head of Public Affairs at Edukasyon.PH
Marketing Director at Robinsons Land
General Manager at Travelbook.PH
6:00 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Zendesk
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert