The future of CX: 2021 and beyond

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Virtual Roundtable

Tuesday, April 20th, 11:00 EST

An exclusive virtual discussion for CX leaders in the sales industry across the United States.


 The future of CX: 2021 and beyond

Enhancements in technology have revolutionized customer experience in the retail world. CX industry leaders are investing in support tools that can best help them ensure consistency across all touchpoints to ensure customer needs are being met wherever they are.

For many, traditional customer service calls have been replaced with automated customer support that opens up new addressable markets. The automation space has significantly helped reduce human time and effort, improve CX, and drive revenue for businesses. 

  • What are the top CX challenges businesses currently faced by businesses? 
  • What can organizations do to ensure non-technical teams properly execute personalized marketing campaigns for prospects and customers?
  • What innovative solutions speed up and simplify operations while dealing with unprecedented amounts of queries?

Attended by:

CCO at Onna
CXO at Talkspace
President of CX at QuestionPro
VP of Customer Success at Playvox
Head of Emerging Markets at Hubspot
Head of Product at Uber
Director of CX at Gympass
Director of CX at Volusion
Director of CX at Mendix
Director of CX at QuestionPro
Director of Customer Success at Juniper Square
Director of Customer Success at MURAL
Director of Customer Success at Onna
Director of Customer Success at Mendix
Director of Strategy at Y Media Labs
Director of Professional Services at Productboard
Associate Director of Enterprise Transformation at MURAL
Supervisor of Customer Success at Medely
CS Leader at Dataiku
Manager of CX at HP
Manager of Customer Success at Veeam
Business Process Analyst at Skedulo

11:00 am: Welcome by The Ortus Club
11:10 am: Introduction of participants and short address from Ada
11:20 am: Discussion instigated by the moderator and continued by the group
12:30 pm: End of session

Hosted by Ada

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Event Detail

Tuesday, April 20, 2021 11:00
United States

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