The future of CX: support, marketing, & sales
Enhancements in technology have revolutionized customer experience in the retail world. CX leaders are listening to their customers and rethinking how to market, sell, and provide service across every touchpoint to make every customer interaction matter.
To keep up with changing behaviors and expectations, modern businesses need a flexible, efficient, and personalized CX strategy that encompasses the entire customer journey – from lead all the way to the customer.
- How is conversational marketing changing the CX game?
- Why should CX executives shift from a reactive to proactive customer engagement strategy?
- How can businesses leverage AI and automation to offer personalized proactive messages to targeted customer groups?
SVP of Digital Marketing & Ecommerce at Aerin
VP of Customer Success at Copper
Head of Customer Experience at GlossGenius
Director of Customer Marketing Success at SevenRooms
Director of Customer Experience at Made In
Director of Customer Success at Inkbox
Director of Operations at People.ai
Director of Customer Success at Novo
Director of Customer Success at ZenBusiness
Director of Websites & E-commerce at Monin Americas/Monin, Inc.
Director of Global Revenue Enablement at Lever
Manager of Customer Success at Fivetran
Manager of Customer Success at Copper
11:00 am: Welcome by The Ortus Club
11:10 am: Introduction of participants and short address from Ada
11:20 am: Discussion instigated by the moderator and continued by the group
12:30 pm: End of session
2:00 pm: Welcome by The Ortus Club
2:10 pm: Introduction of participants and short address from Ada
2:20 pm: Discussion instigated by the moderator and continued by the group
3:30 pm: End of session