The Future of Data Analytics in Financial CX

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Thursday, May 18th, 12:00 MYT

Financial Industry leaders in Kuala Lumpur are invited to join this roundtable luncheon on ‘Using data to deliver outstanding CX to digital-first customers’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. 

Using data to deliver outstanding CX to digital-first customers

In today’s digital age, financial institutions are facing an unprecedented challenge of delivering superior customer experience while managing increasingly overwhelming volumes of customer data. They must innovate and be agile enough to respond to changing customer needs, leveraging the data to make informed decisions. By optimising the utilisation of data, financial institutions can offer personalised products and services that meet the needs of their customers. 

This begins with financial institutions using data-driven strategies and understanding customer behaviour and preferences. Data analytics can identify trends and patterns that help institutions offer products and services that meet the changing needs of their customers. Moving forward, data is the key to improving the customer experience, but how do organisations build out their strategies?

  • What are the challenges that financial institutions face when it comes to leveraging data to enhance customer experience, and how can they overcome them?
  • How are financial institutions responding to growing concerns over customer data and privacy? How can trust be built and maintained?
  • What does the future of data analytics in the financial industry look like? What trends and technologies are shaping the future?

Grand Hyatt, Kuala Lumpur

12, Jalan Pinang, Kuala Lumpur, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by leaders interested in discussing the increasingly critical role of smart data analysis and utilisation in improving the customer experience and building trust in the financial industry.

Job titles may include CAO, CIO, CTO, CXO, COO, CDO, CDAO, Managing Director, SVP, Head of Strategy & Transformation, Head of Transformation, COE Head, Head of Digital Engagement, and other senior decision-makers.

For insight on this event, photos and guest interactions, see our post on LinkedIn.

12:00 PM: Arrival of guests
12:30 PM: Welcome by The Ortus Club
12:40 PM: Short address by Qlik
12:45 PM: Discussion Instigated by the moderator and continued by the group over lunch
1:45 PM: Discussion brought to a close and guests are encouraged to continue networking
2:00 PM:  Coffee, tea, and networking

Hosted by Qlik

Qlik logo

Event Detail

Thursday, May 18, 2023 12:00
Kuala Lumpur

Why attend?