Senior executives in United States, Europe, and Canada are invited to join this virtual roundtable on the topic “The future of enterprise retail: holiday-proof customer experience”. The knowledge-sharing event will be guided by an expert moderator who will drive stimulating discussion between attendees in a closed and confidential environment. Attendance is by invitation only, complementary and registration is limited to a certain number of guests per event.
The future of enterprise retail: holiday-proof customer experience
Customer preferences have always been in a constant state of transformation, even prior to the global pandemic. COVID-19 served to accelerate this process, raising the potential of digital channels to keep up with demand. As inquiry volumes increase, however, especially during the holiday season, the risk of customer support failure remains ever-present.
AI-enabled automation may prove key toward the more effective management of these peaks. In addition to reducing call center traffic, leaders hope to employ solutions that will help their organizations scale while keeping customer experience at the forefront.
- What impact is AI currently having on the quality of customer service provided?
- In what areas of the business can automation play a significant role in improving customer service?
- How are companies leveraging digital transformation to achieve optimal human capital?
SVP of Store Operations & Guest Experience at Build-A-Bear
Director of Customer Experience at Made In
Director Marketplace Growth & Insights at Walmart
Director of Product & Marketing Analytics at Reebok
Director of Engineering & E-Commerce at Serena & Lily
Director, Product and Merchandising at ALDO Group
Sr. Manager of CX at Dr Squatch
Manager of Customer Business at McCormick & Company
Manager of CRC at Nespresso
Junior Marketing Product Manager at OLX Group
For insight on this event, photos and guest interactions, see our post on LinkedIn.
2:00 pm: Welcome by The Ortus Club
2:10 pm: Introduction of participants and short address from Ada
2:20 pm: Discussion instigated by the moderator and continued by the group
3:30 pm: End of session