The future of retail CX in a digital-first world

Registration is no longer possible

Retail leaders in New York City are invited to join this roundtable dinner on “The future of retail CX in a digital-first world”.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. Registration is limited to a select number of guests per event.

The future of retail CX in a digital-first world

Customer experience is a key battleground for retailers to stand out from competitors. Consumers are increasingly interacting digitally with friends and family, and they expect their favorite brands to be equally available on-demand in digital customer experiences.

To continue growing and earn lifelong customers, retailers must provide a consistent digital experience that makes customers feel valued in every interaction across their shopping journey.

  • What are the biggest challenges and opportunities in an increasingly digital retail space? What comes next?
  • What technology is shaping next-generation CX? How are companies adapting?
  • How can leaders drive continued growth and achieve significant societal and sustainability ambitions in service to all?

Join leaders interested in discussing what makes best-in-class brand interactions in eCommerce and how to stand out from the competition all year round.

Job titles may include senior decision-makers in CX and Marketing.

6:30 PM: Arrival of guests
7:00 PM: Welcoming and opening address by Ortus
7:05 PM: Introduction of participants
7:10 PM: Short introduction by Ada
7:15 PM: Discussion instigated by the moderator and continued by the group
7:20 PM: Starters served
8:00 PM: Discussion ends, mains are served, and networking
9:00 PM: Guests normally start leaving

Hosted by Ada

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Event Detail

Thursday, March 3, 2022 18:30
New York City

Why attend?