The intelligent customer: Using advanced data capabilities to deliver next-gen experiences

The intelligent customer: Using advanced data capabilities to deliver next-gen experiences

Customers are willing to pay up to 16% more to retailers that offer an exceptional customer experience. To take advantage of that price premium, you must be exceptional at every stage in the customer lifecycle, which also means enabling teams to offer new levels of speed, convenience and helpful service. 

Customers’ standards are high (and rightly so) – and you need a data-centric approach to get ahead of the curve, capture their interest and inspire their loyalty. And you need an efficient and cost-effective way to drive that approach.

In this roundtable dinner for select retail leaders, we’ll cut through the noise and discuss opportunities and success stories around:

• Building capacity and capabilities to realise innovation, empowering teams to boost agility and efficiency, leverage AI and machine learning, and enrich digital services
• Fostering an cloud-enabled culture across the organisation to facilitate faster, more convenient and more helpful services
• Managing costs as you develop and scale capabilities, so you can re-invest to create new opportunities to stand out