The IT and CX Leaders’ Panel Discussion

Registration is no longer possible.

Friday, April 28th, 11:00 HKT

Commercial and Enterprise leaders in IT and CX in Hong Kong are invited to join this panel discussion on ‘How to accelerate customer-facing teams and streamline technology investments’.

Participants can expect a stimulating program in a closed, confidential environment. Attendance is by invitation only and complimentary.

How to accelerate customer-facing teams and streamline technology investments

As the new year is well underway, businesses face challenges such as economic uncertainty, protecting and growing revenue, maintaining a strong bottom line, and controlling costs. In times of change, it is crucial to focus on the areas that will impact the business the most. Chief among them are customers and the teams that serve them.

Providing customers with world-class experiences is essential to protect revenue and find new growth opportunities. However, the teams that serve them daily require the right technology to address rapidly growing workloads. One of today’s advancements poised to enhance experiences, optimise processes, and maximise results is the implementation of voice strategy. By using these technologies to understand customer needs and create experiences based on their preferences, a business can position itself for long-term success.

  • What challenges do companies encounter when enabling their customer-facing teams to be more effective?
  • How can organisations implement an effective, long-term voice strategy?
  • What role does technology play in improving overall business health, particularly as the cost of acquisition grows and competition gets more fierce?

Rosewood Hotel Hong KongRosewood Hotel

Rosewood Hong Kong No18, Salisbury Rd, Tsim Sha Tsui, Hong Kong | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

CDO at LFX Digital
VP of System Architecture-Information and Communication Centre at Chow Tai Fook Jewellery
VP of Group Technology at FWD
AVP, Head of Digital Workplace Services at PCCW Solutions
Head of Global Custody Technology, Asia Pacific at HSBC
Head of IT Insurance Partnerships – Senior Technology PM at HSBC
Head of Digital Distribution, Asia at Sun Life
Head of Digital Centre at Hong Kong Exchanges and Clearing Limited (HKEX)
Global Director of CRM at Chow Tai Fook Jewellery
Director, Head of APAC Customer Support at Finastra
Director of IT at Swire Hotels
Director of Digital Transformation at Jebsen Group
Technology Project Director at AIA Group
General Manager, IT at Swire Resources
Group IT Services Manager at A.S. Watson Group
Senior Manager, Head of Technology Innovation at Dah Chong Hong Holdings
Senior Manager, Deal Strategy & Operations at PwC
Senior Manager of Digital & Consumer Engagement at Jebsen Group
Senior Manager of IT at Link REIT
Manager of Information Security at FWD
IT Service Manager at WeLab Bank
Assistant Manager, Customer Services at CK Hutchison Holdings
Group IT Service Lead at A.S. Watson Group
IT PBX/Security Specialist at Bank Consortium Trust Company
Associate, Project Assistant at WeLab

For insight on this event, photos and guest interactions, see our post on LinkedIn.

11:00 AM: Registration, networking, and drinks reception
11:30 AM: Welcoming address by The Ortus Club
11:35 AM: Presentation from Zoom
11:50 AM: Panel discussion and Q&A
12:50 PM: Closing remarks
1:00 PM: Lunch and networking
2:00 PM: Coffee, tea, and networking


Head of UCaaS, AAPAC | Zoom


CIO | Qi Group


Vice President, Change & Transformation, Asia | Manulife


Head of Digital Transformation & Insights | HK Express

Hosted by Zoom

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Event Detail

Friday, April 28, 2023 11:00
Hong Kong

Why attend?