The IT and CX Leaders’ Panel Discussion

Registration is no longer possible.

Thursday, May 4th, 11:00 WIB

Commercial and Enterprise leaders in IT and CX in Jakarta are invited to join this panel discussion on ‘How to accelerate customer-facing teams and streamline technology investments’.

Participants can expect a stimulating program in a closed, confidential environment. Attendance is by invitation only and complimentary.

How to accelerate customer-facing teams and streamline technology investments

As the new year is well underway, businesses face challenges such as economic uncertainty, protecting and growing revenue, maintaining a strong bottom line, and controlling costs. In times of change, it is crucial to focus on the areas that will impact the business the most. Chief among them are customers and the teams that serve them.

Providing customers with world-class experiences is essential to protect revenue and find new growth opportunities. However, the teams that serve them daily require the right technology to address rapidly growing workloads. One of today’s advancements poised to enhance experiences, optimise processes, and maximise results is the implementation of voice strategy. By using these technologies to understand customer needs and create experiences based on their preferences, a business can position itself for long-term success.

  • What challenges do companies encounter when enabling their customer-facing teams to be more effective?
  • How can organisations implement an effective, long-term voice strategy?
  • What role does technology play in improving overall business health, particularly as the cost of acquisition grows and competition gets more fierce?

Hotel-Indonesia-Kempinski-JakartaHotel Indonesia Kempinski Jakarta

Jl. M.H. Thamrin No.1, RT.1/RW.5, Menteng, Kec. Menteng, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10310, Indonesia | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

Chief Transformation Officer at Gunung Raja Paksi
Chief Technology Officer at EdenFarm
VP of Logistics at Bukalapak
VP of Strategy, Financial Services at Sinar Mas
VP of Strategic Regional at Gojek
VP Fintech Payment & Logistics at Bukalapak
Head of Product at Telkom
Head of BukaSend at Bukalapak
Head of Marketing at Telkom Indonesia
Head of RnD at Anteraja
Head of Sub Coordinator of Information Management/Senior IT Officer at Kementerian Dalam Negeri
Head of Product Development at MNC Life Assurance
Head of Project Management Office at MNC Life
Head of Data Analytics at Telkom Indonesia
Head of IT Business Application at Surya Citra Media
Deputy Director at Emtek (Elang Mahkota Teknologi)
Director of IT at Credit Bureau Indonesia

For insight on this event, photos and guest interactions, see our post on LinkedIn.

11:00 AM: Registration, networking, and drinks reception
11:30 AM: Welcoming address by The Ortus Club
11:35 AM: Presentation from Zoom
11:50 AM: Panel discussion and Q&A
12:50 PM: Closing remarks
1:00 PM: Lunch and networking
2:00 PM: Guests normally start leaving

DINESH BEDI

APAC Solution Engineering Leader | Zoom

Hosted by Zoom

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Event Detail

Thursday, May 4, 2023 11:00
WIB
Jakarta

Why attend?