The IT and CX Leaders’ Panel Discussion

Thursday, May 4th, 11:00 JKT

Commercial and Enterprise leaders in IT and CX in Jakarta are invited to join this panel discussion on ‘How to accelerate customer-facing teams and streamline technology investments’.

Participants can expect a stimulating program in a closed, confidential environment. Attendance is by invitation only and complimentary.

How to accelerate customer-facing teams and streamline technology investments

As the new year is well underway, businesses face challenges such as economic uncertainty, protecting and growing revenue, maintaining a strong bottom line, and controlling costs. In times of change, it is crucial to focus on the areas that will impact the business the most. Chief among them are customers and the teams that serve them.

Providing customers with world-class experiences is essential to protect revenue and find new growth opportunities. However, the teams that serve them daily require the right technology to address rapidly growing workloads. One of today’s advancements poised to enhance experiences, optimise processes, and maximise results is the implementation of voice strategy. By using these technologies to understand customer needs and create experiences based on their preferences, a business can position itself for long-term success.

  • What challenges do companies encounter when enabling their customer-facing teams to be more effective?
  • How can organisations implement an effective, long-term voice strategy?
  • What role does technology play in improving overall business health, particularly as the cost of acquisition grows and competition gets more fierce?

Hotel-Indonesia-Kempinski-JakartaHotel Indonesia Kempinski Jakarta

Jl. M.H. Thamrin No.1, RT.1/RW.5, Menteng, Kec. Menteng, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10310, Indonesia | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Join leaders interested in discussing how to navigate uncertain times, increasing sales efficiency and effectiveness through technology.

Job titles may include CIO, CTO, SVP/VP of IT, Head of IT, IT Director, and Senior Managers of IT. 

11:00 AM: Registration, networking, and drinks reception
11:30 AM: Welcoming address by The Ortus Club
11:35 AM: Presentation from Zoom
11:50 AM: Panel discussion and Q&A
12:50 PM: Closing remarks
1:00 PM: Lunch and networking
2:00 PM: Guests normally start leaving

DINESH BEDI

APAC Solution Engineering Leader | Zoom

Hosted by Zoom

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Event Detail

Thursday, May 4, 2023 11:00
JKT
Jakarta

Why attend?