The IT and CX Leaders’ Panel Discussion

Registration is no longer possible.

Wednesday, March 15th, 11:00 SGT

Commercial and Enterprise leaders in IT and CX in Singapore are invited to join this panel discussion on ‘How to accelerate customer-facing teams and streamline technology investments’.

Participants can expect a stimulating program in a closed, confidential environment. Attendance is by invitation only and complimentary.

How to accelerate customer-facing teams and streamline technology investments

As the new year is well underway, businesses face challenges such as economic uncertainty, protecting and growing revenue, maintaining a strong bottom line, and controlling costs. In times of change, it is crucial to focus on the areas that will impact the business the most. Chief among them are customers and the teams that serve them.

Providing customers with world-class experiences is essential to protect revenue and find new growth opportunities. However, the teams that serve them daily require the right technology to address rapidly growing workloads. One of today’s advancements poised to enhance experiences, optimise processes, and maximise results is the implementation of voice strategy. By using these technologies to understand customer needs and create experiences based on their preferences, a business can position itself for long-term success.

  • What challenges do companies encounter when enabling their customer-facing teams to be more effective?
  • How can organisations implement an effective, long-term voice strategy?
  • What role does technology play in improving overall business health, particularly as the cost of acquisition grows and competition gets more fierce?

Raffles SingaporeRaffles Hotel, Singapore

1 Beach Rd, Singapore 189673 | Google Maps

The Ortus Club hosts events in the best private dining rooms in the world. These venues provide a high-end atmosphere and impeccable table service.

Attended by leaders interested in discussing how to navigate uncertain times, increasing sales efficiency and effectiveness through technology.

Job titles may include CEO, CIO, COO, CTO, and senior decision-makers responsible for CX, IT, Unified Communications, Business Transformation, and Digital Transformation.

For insight on this event, photos and guest interactions, see our post on LinkedIn.

11:00 AM: Registration, networking, and drinks reception
11:30 AM: Welcoming address by The Ortus Club
11:35 AM: Presentation from Zoom
11:50 AM: Panel discussion and Q&A
12:50 PM: Closing remarks
1:00 PM: Lunch and networking
2:00 PM: Guests normally start leaving

NATHAN GUY

Head of UCaaS, AAPAC | Zoom

ARVID SWARTSENBURG

Head of Digital Strategy & Transformation | UOB

JOHN FONG

Moderator

SIMON HILTON

VP, Customer Success | Nium

CARMEN CASAGRANDA

CIO, Emerging Markets | Manulife

Hosted by Zoom

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Event Detail

Wednesday, March 15, 2023 11:00
SGT
Singapore

Why attend?