The omnichannel journey in Thailand: Customer retention and loyalty

Retail leaders in Bangkok are invited to join this roundtable dinner on ‘The omnichannel journey in Thailand: Customer retention and loyalty’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. Registration is limited to a select number of guests per event.

The omnichannel journey in Thailand: Customer retention and loyalty

Numerous events have taken the world by storm, in some cases for the better and others not so much. Retail companies have either had to rapidly develop their capabilities or risk losing out to the competition. Transformation has accelerated at an unprecedented rate, enabling digitisation, online ordering and delivery, and remote working practically overnight — but is it enough to meet demand?

Previously, leaders focused on cash flow, supply chain resilience, and control systems. Today, they are prioritising customer retention and loyalty, including long-term strategies that will allow teams to reinvent themselves and reimagine their next normal. More than ever, companies can and should learn from each other as they navigate an uncharted future.

  • How have consumer behaviours changed? What impact has this had on retail operations?
  • What role do experiential, ‘phygital’ shopping experiences play in the modern landscape?
  • What strategies and technologies are leaders exploring to drive customer retention and loyalty?

Join leaders interested in discussing technology-driven best practices towards unlocking customer loyalty and engagement in an omnichannel business landscape.

Job titles may include CDO, CIO, Head, VP, or Director of Marketing, Digital Transformation, Customer Experience, and Loyalty, and other business decision-makers.

6:30 PM: Arrival of guests and reception
7:00 PM: Welcome by The Ortus Club
7:05 PM: Short address from Capillary Technologies
7:10 PM: Discussion instigated by the moderator and continued by the group
7:45 PM: Starters served
8:00 PM: Discussion brought to a close and guests are encouraged to continue over mains
9:00 PM: Guests continue to network

Hosted by Capillary Technologies

Capillary Technologies logo

Event Detail

Thursday, August 4, 2022 18:30

Why attend?