The rise of conversational AI in the BFSI space

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Virtual Roundtable

Wednesday, April 28th, 10:00/13:00 PHT
An exclusive online discussion for senior CX executives within the ASEAN region.
THE TOPIC

The rise of conversational AI in the BFSI space

The BFSI sector has long had on its agenda to streamline and automate business processes. Offline interactions and increased customer demand for digital banking have prompted banks and financial services firms across the globe to lean towards conversational AI to make workflows more efficient. 

Conversational AI-powered solutions can help resolve the customer interaction conundrum by capitalising on three major trends: messaging apps that are now the preferred customer touchpoint, self-learning human-like bots, and the world of mass personalisation and liquid expectations.

  • What are the main challenges in the BFSI sector from both an employee and customer perspective?
  • Why is customer engagement now a key focus for the banking industry?
  • How can conversational AI help banks drive business continuity and growth?

Attended by:

Co-Founder at Fave
Co-Founder and Executive Director at iPay88
CDO at IKBZ Insurance
CDO at Faysal Bank
CDTO at Tune Protect Group
Managing Director at HSBC
Managing Director of IT at CIMB Bank
Partner of Wealth Management at St. James’s Place
VP of Program Management at Citibank
VP of Digital Solutions at Prudential Financial
VP of Digital Solutions at Prudential Financial
VP of Digital Management at Prudential Financial
VP of Consumer Marketing at Cimb
Head of Digital Partner Management at Chubb
Head of IT at ERGO Insurance
Head of S Asia Team at DBS
Head of Enterprise Technology at Standard Chartered Bank
Head of Content Design at UOB
AVP of Customer Relations at The Ascott Limited
AVP of CX Strategy at Funding Societies
Director of Creatives at Ogilvy

10:00 am: Welcome by The Ortus Club
10:05 am: Introduction of participants & short address from Yellow Messenger
10:10 am: Discussion instigated by the moderator & continued by the group
11:00 am: End of session

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1:00 pm: Welcome by The Ortus Club
1:05 pm: Introduction of participants & short address from Yellow Messenger
1:10 pm: Discussion instigated by the moderator & continued by the group
2:00 pm: End of session

Hosted by Yellow Messenger

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Event Detail

April 28, 2021 10:00
Virtual
Asia Pacific

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