The CX Leaders’ Roundtable

Registration is no longer possible.

Tuesday, May 28th, 18:30 HKT

CX leaders in Hong Kong are invited to join this roundtable dinner on ‘The ROI of AI: Evolving to Tangible Efficiency’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is complimentary and by invitation only.


Hosted by:

Freshworks logo

The ROI of AI in Customer Service: Evolving to Tangible Efficiency

AI holds promising potential for transforming both customer and agent experiences across channels and driving revenue. That’s why over 70% of organisations are exploring how to use generative AI within their businesses, as per a recent Gartner survey.

Generative AI has dramatically changed the customer service function and goes beyond traditional rule-based systems to surface contextual and meaningful resolutions. Now and moving forward, it’s crucial for CX leaders to formulate strategies and refine their implementation in order to truly and effectively leverage generative AI and create value in their Customer Support function.

  • What major challenges faced by today’s CX leaders can be effectively addressed by AI implementation? 
  • How can generative AI be used to automate self-service across channels, boost team efficiency, and optimise support operations? Conversely, how can companies assess and demonstrate cost savings with generative AI?
  • What does the near-term future hold for AI in CX? What trends are shaping the future?

Join leaders interested in exploring the transformative potential of generative AI to redefine customer experiences, enhance operational efficiency, and drive business growth.

Job titles may include CXO, VP of Customer Experience, Head of Customer Experience, and other senior decision-makers.

6:30 PM: Arrival of guests
7:00 PM: Welcome by The Ortus Club
7:05 PM: Short address by Freshworks
7:15 PM: Discussion instigated by the moderator & continued by the group over dinner
8:15 PM: Discussion brought to a close and guests are encouraged to continue networking
9:00 PM: Drinks and networking

FUMI, Hong Kong

6/F, California Tower, Lan Kwai Fong, 30 – 36 D’Aguilar St, Central, Hong Kong | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Your Own Peer Network

Take your seat at the table where industry leaders converge. Before and after our discussions, you’ll have dedicated time to connect with like-minded peers who share your passions. Immerse yourself in a dynamic, collaborative community that fosters innovation and knowledge-sharing. Whether you seek mentorship or professional camaraderie, no man is an island at our events.

Future Insight

Surrounded by elite visionaries, thought leaders, and disruptors, you’ll gain access to insights and emerging trends that extend beyond the horizon. Attending our events allow you an opportunity to not only anticipate change but to actively shape the future of your industry, returning with a strategic edge and a treasure trove of new ideas to elevate your business.

Expert Event Orchestration

Engage in candid, knowledge-rich conversations set against the backdrop of the world’s finest venues. With over 2,000 events since 2016, we are dedicated to professionalism, curating topics, guest lists, and moderators to provide you an unparalleled experience. 

Tailored Discussions

Your engagement is our priority; our renowned, handpicked moderators, adept at crafting immersive discussions, ensure that your time is thoroughly enjoyable and stimulating. Prior to the event, we’ll ask you questions to ensure the discussions are fruitful and aligned with your interests – all you have to do is show up.

Sensory Delight

Delight in meticulously curated three-course meals crafted by maestro chefs. Then take your pick from our curated menu of wines and coffee, all set within an ambiance that not only satisfies your palate but also inspires connections and ideas.

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