The Role of AI in Customer Engagement

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Roundtable Dinner

Thursday, August 31st, 18:30 AEST
An exclusive dinner discussion for Leaders of prominent firms in Sydney.

The Role of AI in Customer Engagement

Long before HAL, JARVIS, and SKYNET the idea of artificially intelligent robots taking over the world was a common recurrence in pop culture. Despite being many years away from that grim probability, current artificial intelligence (AI) developments have many practical uses in today’s world, especially when it comes to customer engagement. In fact, a recent report estimates that chatbots alone will help businesses save more than $8 billion per year by 2022, which is a huge increase from the $20 million estimated for this year.

We will be discussing:

  • The realities of what can be achieved today with AI
  • How chat bots and AI are changing the way customers interact with enterprises

Park Hyatt Hotel, SydneyPark Hyatt Hotel, Sydney

7 Hickson Rd, The Rocks NSW 2000, Australia | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

Director of Customer Experience of BupaHead, CX at Optus
CIO at Jetstar
Digital Transformation Lead at Citibank
Head of Digital & Social at Lenovo
Head of eCommerce at Lenovo
Head of B2B, Online and CX Manager at Woolworths
Head of Client Management at American Express
General Manager of Customer, Digital & Brand at iCare
General Manager of Process Automation (Robotics & Cognitive Automation) at NAB
General Manager of Sales Parcel & E-Com at Australia Post
Customer Experience Lead at Telstra
Head of Technology Solutions at Publicis Media
General Manager of Customer Experience and Strategy at Woolworths
General Manager of Strategy Development, Relationships & Insights at NBN
VP/Senior Marketing Manager of Customer Engagement at Citibank
Director Transformation and Growth at BT Financial Advice
CTO of Serco
Director of IT & Operations at AMP
6:30pm: Arrival of guests and reception
7:00pm: Introduction by The Ortus Club
7:10pm: Discussion is instigated by the chairman, “The Role of AI in Customer Engagement”
8:00pm: Dinner is served and the discussion is brought to a close
9:00pm: Networking: Change of seats before dessert

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Event Detail

Thursday, August 31, 2017 18:30

Why attend?


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+1 323 615 2018