The role of payments in elevating customer experience

Registration is no longer possible.

Enterprise leaders in Hong Kong are invited to join this virtual whisky-tasting roundtable on ‘The role of payments in elevating customer experience’. It is a great opportunity to see how leading organisations seize new opportunities for cross-border eCommerce. 

An expert moderator will guide the knowledge-sharing event, stimulating discussion between attendees in a closed, confidential environment. Attendance is by invitation only and complimentary. Registration is limited to a certain number of guests per event.

The role of payments in elevating customer experience

What would it take to redefine the modern-day payment experience? From global acquisition networks to modular infrastructure, there is already a wealth of technology available to help achieve this.

Transactions could be faster and more reliable, conversions could be higher, and insights could be more exhaustive. The future of payments will look like this if companies invest in more seamless, flexible platforms that enable them to delight their customers and unlock new revenue streams all in one go.

  • How does leveraging better technology help companies achieve higher acceptance rates?
  • What global trends are driving changes in customer service?
  • How can payments elevate customer experience in retail?

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Virtual whisky-tasting

Our sophisticated whisky-tasting roundtables begin with a top-shelf tasting, led by a whisky expert. The event then continues with a deep dive into the topic that is the theme for this discussion. Registered guests will receive whisky to their doorstep prior to the event.

Attended by:

CFO at Birkenstock
CFO at Luen Thai Holdings
CFO at OliveX
SVP, Innovation, Digital Transformation and Strategy at Langham Hospitality Group
VP, Technology & Sales Operations at PCCW GLOBAL
VP Customer Engagement at TAL Apparel
Head of Program Management at OneDegree
Managing Director – Head of Business Operations, Fintech Supply Chain Finance Business at Li & Fung
Director of Corporate Finance, Group Strategy at Jardine Matheson Holdings
Director of E-Commerce at Langham Hospitality Group
Director APAC at LVMH
Director, Technology at Lan Kwai Fong Group
Senior Corporate Manager at Epic Group
Digital Project Manager at Dairy Farm Group

For insight on this event, photos and guest interactions, see our post on LinkedIn.

4:00 PM: Ortus Master of Ceremonies to make introductions
4:05 PM: Introduction of Participants
4:10 PM: Short Introduction by PayPal
4:20 PM: Whiskey Introduction
4:40 PM: Discussion instigated by the moderator & continued by the group
5:30 PM: Discussion closed by moderator

Hosted by PayPal

Paypal logo

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 325 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies. For more information on PayPal, visit For PayPal financial information, visit

Event Detail

Wednesday, November 24, 2021 16:00
Hong Kong

Why attend?