The role of self-service in today’s retail environment

Whisky-tasting Virtual Roundtable

Thursday, October 7th, 16:00 HKT

Senior executives in Hong Kong are invited to join this whisky-tasting virtual roundtable on the topic “The role of self-service in today’s retail environment”. The knowledge-sharing event will be guided by an expert moderator who will drive stimulating discussion between attendees in a closed and confidential environment. Attendance is by invitation only, complementary and registration is limited to a certain number of guests per event.


The role of self-service in today’s retail environment

Over a year into the pandemic, the adoption of self-service continues to grow exponentially. According to a new McKinsey Global Survey of executives, companies have accelerated the digitisation of their customer and supply chain interactions and internal operations by 3 to 4 years.

Consumer behaviour is now well established in expecting efficiency across a typical shopping journey’s physical and digital touchpoints. Therefore, competitive advantage is determined by optimising business processes, with technology continuing to be a key enabler.

  • How can organisations leverage human resources to increase customer interaction and higher value-adding activities?
  • What emerging consumer expectations have resulted in higher demands from technology partners?
  • What solutions can enhance customer experience and increase productivity concurrently at a competitive TCO with a swift deployment?

Aberlour 12 Years Old Double Cask Matured Single Malt Scotch WhiskyVirtual whisky-tasting

Aberlour 12 Years Old Double Cask Matured Single Malt Scotch Whisky

Our sophisticated whisky-tasting roundtables begin with a top-shelf tasting, led by a whisky expert. The event then continues with a deep dive into the topic that is the theme for this discussion. Registered guests will receive whisky to their doorstep prior to the event.

Job titles include COOs, CDOs, CIOs, CTOs, CMOs, Head of Innovation, Digital Transformation Manager and other business decision-makers in Hong Kong.

Attendance is by invitation only and is, of course, complimentary.

4:00 pm: Ortus Master of Ceremonies to make introductions
4:05 pm: Short Introduction by Diebold Nixdorf
4:15 pm: Whiskey Introduction
4:35 pm: Introduction of Participants
4:45 pm: Discussion instigated by the moderator & continued by the group
5:30 pm: Discussion closed by moderator, end of session

Hosted by Diebold Nixdorf

diebold nixdorf

Diebold Nixdorf, Incorporated (NYSE: DBD) is a world leader in enabling connected commerce for millions of consumers each day across the financial and retail industries. We automate, digitize and transform the way people bank and shop. Our software-defined solutions bridge the physical and digital worlds of cash and consumer transactions conveniently, securely and efficiently. As an innovation partner to the majority of the world’s top 100 financial institutions and top 25 global retailers, Diebold Nixdorf delivers unparalleled services and technology that are essential to evolve in an ‘always on’ and changing consumer landscape. 

Diebold Nixdorf has a presence in more than 100 countries with approximately 22,000 employees worldwide. Shares are traded on the New York Stock Exchange under the symbol ‘DBD’. 

Jacky Tsang


General Manager of Retail | Diebold Nixdorf

Jacky Tsang is the General Manager of Retail for Diebold Nixdorf Hong Kong, he has worked at Diebold Nixdorf for more than 13 years and he has over 25 years of experience in the retail industry. He has been involved in Solution Selling, Presales Support and Project Management in retail sectors.  

Jacky holds a Bachelor Degree in Business Information Technology from Staffordshire University.

Matt Redwood - speaker


Director of Retail | Diebold Nixdorf

Matt Redwood is Diebold Nixdorf’s Director of Advance Self-Service within Retail. In this role he is responsible end-to-end for the Retail self-service business globally which includes defining the strategy of the business as well as management and ownership of R&D, Product Management, Sales Specialists and Consultants.

Matt has more than a decade of experience in sales, consulting and senior management positions, and has executed the delivery of retail technology into multiple tier one retailers globally. His extensive knowledge of the retail industry includes POS, self-service, enterprise mobility as well as future innovation and roadmaps with a high focus on future self-service technologies. With a highly focused value-based approach Matt has driven a culture surrounding the business and consumer benefits technology brings and a delivery model that enables the largest ROI for the retailer.

Event Detail

October 7, 2021 16:00
Hong Kong

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