The role of self-service in today’s retail environment

Registration is no longer possible.

Whisky-tasting Virtual Roundtable

Thursday, October 7th, 16:00 HKT

Senior executives in Hong Kong are invited to join this whisky-tasting virtual roundtable on the topic “The role of self-service in today’s retail environment”. The knowledge-sharing event will be guided by an expert moderator who will drive stimulating discussion between attendees in a closed and confidential environment. Attendance is by invitation only, complementary and registration is limited to a certain number of guests per event.


The role of self-service in today’s retail environment

Over a year into the pandemic, the adoption of self-service continues to grow exponentially. According to a new McKinsey Global Survey of executives, companies have accelerated the digitisation of their customer and supply chain interactions and internal operations by 3 to 4 years.

Consumer behaviour is now well established in expecting efficiency across a typical shopping journey’s physical and digital touchpoints. Therefore, competitive advantage is determined by optimising business processes, with technology continuing to be a key enabler.

  • How can organisations leverage human resources to increase customer interaction and higher value-adding activities?
  • What emerging consumer expectations have resulted in higher demands from technology partners?
  • What solutions can enhance customer experience and increase productivity concurrently at a competitive TCO with a swift deployment?

Aberlour 12 Years Old Double Cask Matured Single Malt Scotch WhiskyVirtual whisky-tasting

Aberlour 12 Years Old Double Cask Matured Single Malt Scotch Whisky

Our sophisticated whisky-tasting roundtables begin with a top-shelf tasting, led by a whisky expert. The event then continues with a deep dive into the topic that is the theme for this discussion. Registered guests will receive whisky to their doorstep prior to the event.

Attended by:

APAC CIO, VP at The Estée Lauder Companies
CFO, Assistant CEO at Kidsland
Executive VP at Fung Retailing Limited
VP, Partner Resources, Global Security & Resilience at Starbucks Coffee Hong Kong
VP at K11 Concepts
Head of Global Business Process & Information System at MCM WORLDWIDE
Managing Director of Jebsen Consumer at Jebsen Group
Managing Director at Watson’s Wine
Director of Fabric, Raw Materials & Color Management at Lands’ End
Director of Apparel and Accessories, APAC at Vans, a VF Company
Digital Director of Content, Product & UX, APAC E-commerce at Ralph Lauren
Director of Sustainability Product and Supply Chain at Ralph Lauren
Director, Global Production Planning at Under Armour Global Sourcing
IT Director at Jebsen Group
General Manager, Branding and Marketing at International Housewares Retail Company Limited

For insight on this event, photos and guest interactions, see our post on LinkedIn.

4:00 pm: Ortus Master of Ceremonies to make introductions
4:05 pm: Short Introduction by Diebold Nixdorf
4:15 pm: Whiskey Introduction
4:35 pm: Introduction of Participants
4:45 pm: Discussion instigated by the moderator & continued by the group
5:30 pm: Discussion closed by moderator, end of session

Hosted by Diebold Nixdorf

diebold nixdorf

Diebold Nixdorf, Incorporated (NYSE: DBD) is a world leader in enabling connected commerce for millions of consumers each day across the financial and retail industries. We automate, digitize and transform the way people bank and shop. Our software-defined solutions bridge the physical and digital worlds of cash and consumer transactions conveniently, securely and efficiently. As an innovation partner to the majority of the world’s top 100 financial institutions and top 25 global retailers, Diebold Nixdorf delivers unparalleled services and technology that are essential to evolve in an ‘always on’ and changing consumer landscape. 

Diebold Nixdorf has a presence in more than 100 countries with approximately 22,000 employees worldwide. Shares are traded on the New York Stock Exchange under the symbol ‘DBD’. 

Jacky Tsang


General Manager of Retail | Diebold Nixdorf

Jacky Tsang is the General Manager of Retail for Diebold Nixdorf Hong Kong, he has worked at Diebold Nixdorf for more than 13 years and he has over 25 years of experience in the retail industry. He has been involved in Solution Selling, Presales Support and Project Management in retail sectors.  

Jacky holds a Bachelor Degree in Business Information Technology from Staffordshire University.

Jeroen Betten speaker


Global Head of Sales Experts | Diebold Nixdorf

Jeroen is a dynamic professional with many years of Global experience in Sales, Sales Management and Business Development. Having worked in several Industry Verticals (e.g. Banking, Retail, Shipping & Food Machinery), he applies a broad experience using many perspectives to help customers and partners getting to the right mix of solutions and services. Adding value is his driver.

Leading International Sales teams and having worked with Global customers, Jeroen is seen as a creative problem solver who easily can step “out of the box” being able to challenge himself, his teams and his customers. As a business driven advisor, Jeroen has a large interest in following and applying Industry trends, translating global developments into any local needs and solutions.  

A great networker who is interested in different cultures, people and habits and always looking forward to meet new people and learn new things.