The role of self-service in today’s retail environment

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Whisky-tasting Virtual Roundtable

Thursday, September 16th, 16:00 SGT

Senior executives in Singapore are invited to join this whisky-tasting virtual roundtable on the topic “The role of self-service in today’s retail environment”. The knowledge-sharing event will be guided by an expert moderator who will drive stimulating discussion between attendees in a closed and confidential environment. Attendance is by invitation only, complementary and registration is limited to a certain number of guests per event.


The role of self-service in today’s retail environment

Over a year into the pandemic, the adoption of self-service continues to grow exponentially. According to a new McKinsey Global Survey of executives, companies have accelerated the digitisation of their customer and supply chain interactions and internal operations by 3 to 4 years.

Consumer behaviour is now well established in expecting efficiency across a typical shopping journey’s physical and digital touchpoints. Therefore, competitive advantage is determined by optimising business processes, with technology continuing to be a key enabler.

  • How can organisations leverage human resources to increase customer interaction and higher value-adding activities?
  • What emerging consumer expectations have resulted in higher demands from technology partners?
  • What solutions can enhance customer experience and increase productivity concurrently at a competitive TCO with a swift deployment?

Chivas Regal Royal Salute – 21 Year Old Scotch WhiskyVirtual whisky-tasting

Royal Salute – 21 Year Old Scotch Whisky

Our sophisticated whisky-tasting roundtables begin with a top-shelf tasting, led by a whisky expert. The event then continues with a deep dive into the topic that is the theme for this discussion. Registered guests will receive whisky to their doorstep prior to the event.

Attended by:

CIO at Hermes Middle East South Asia
Deputy Head, Regional Strategy and Business Development at Luxasia
Head of Logistics at DFI Retail Group
Head of Grocery Channel Marketing, Customer & Marketing Organization at FairPrice Group
Head of Commercial of Southeast Asia Markets at Beam Suntory
Regional Managing Director at ECCO Shoes
Managing Director of Malaysia & Singapore & Unilever Food Solutions at Unilever
Managing Director of Southeast Asia & Travel Retail Asia Pacific at Hugo Boss
Executive Director at Singapore Retailers Association
Director of Customer Insights & Loyalty South East Asia at Dairy Farm Group
Director of IT at Levi Strauss & Co.
Director of Store Operations for SEA&I at Nike
Director and Head of Strategy & Transformation at FairPrice Group

For insight on this event, photos and guest interactions, see our post on LinkedIn.

4:00 pm: Ortus Master of Ceremonies to make introductions
4:05 pm: Short Introduction by Diebold Nixdorf
4:15 pm: Whiskey Introduction
4:35 pm: Introduction of Participants
4:45 pm: Discussion instigated by the moderator & continued by the group
5:30 pm: Discussion closed by moderator, end of session

Hosted by Diebold Nixdorf

diebold nixdorf

Diebold Nixdorf, Incorporated (NYSE: DBD) is a world leader in enabling connected commerce for millions of consumers each day across the financial and retail industries. We automate, digitize and transform the way people bank and shop. Our software-defined solutions bridge the physical and digital worlds of cash and consumer transactions conveniently, securely and efficiently. As an innovation partner to the majority of the world’s top 100 financial institutions and top 25 global retailers, Diebold Nixdorf delivers unparalleled services and technology that are essential to evolve in an ‘always on’ and changing consumer landscape. 

Diebold Nixdorf has a presence in more than 100 countries with approximately 22,000 employees worldwide. Shares are traded on the New York Stock Exchange under the symbol ‘DBD’. 

Anand Jawaher Mehta


Retail Sales Director | Diebold Nixdorf

Anand’s history can be best described as the collision of traditional and disruptive business models and supply chains. A career retailer, he has run some of the region’s largest publicly listed and privately held retailers (Harvey Norman, Club 21, Mustafa and Charles & Keith) and his migration into technology was led by a deep understanding of the business value of IT. 

Leading teams across APAC and engaging directly with the regions largest CPG, Manufacturing, Distribution and Retail customers has earned him trusted adviser status amongst very prominent industry peers. He has also always maintained an active involvement with the Venture Capital / Start Up community to keep a pulse on multiple technologies and delivery models particularly from the US and Israel.

Jeroen Betten speaker


Global Head of Sales Experts | Diebold Nixdorf

Jeroen is a dynamic professional with many years of Global experience in Sales, Sales Management and Business Development. Having worked in several Industry Verticals (e.g. Banking, Retail, Shipping & Food Machinery), he applies a broad experience using many perspectives to help customers and partners getting to the right mix of solutions and services. Adding value is his driver.

Leading International Sales teams and having worked with Global customers, Jeroen is seen as a creative problem solver who easily can step “out of the box” being able to challenge himself, his teams and his customers. As a business driven advisor, Jeroen has a large interest in following and applying Industry trends, translating global developments into any local needs and solutions.  

A great networker who is interested in different cultures, people and habits and always looking forward to meet new people and learn new things.

Event Detail

Thursday, September 16, 2021 16:00

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