The Role of Surveys in Shaping Retail Customer Experiences

Wednesday, March 20th, 13:00 PST

Customer experience, Marketing, and Product executives in Las Vegas are invited to join this roundtable luncheon on ‘The Role of Surveys in Shaping Retail Customer Experiences’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is complimentary and by invitation only.


The Role of Surveys in Shaping Retail Customer Experiences

Surveys in retail offer a window into the customer’s mind, presenting an opportunity to understand and enhance their shopping experiences. The effectiveness of these tools hinges on various factors like question design, timing, and response analysis. Employing surveys strategically could reveal not just immediate reactions to products and services but also deeper insights into customer preferences and behaviors.

The integration of technology in survey processes, such as using AI for data analysis, potentially opens new avenues for understanding customer sentiments. As retail continues to evolve in a customer-centric direction, the use of surveys might be seen as a critical component in this evolution, providing valuable feedback that drives decision-making and innovation. This approach could lead to a more personalized and satisfying shopping experience, fostering customer loyalty and shaping the future of retail.

  • How do the structure and content of a survey influence the quality and usefulness of the feedback received in a retail environment?
  • In what ways can emerging technologies like AI and data analytics enhance the effectiveness of customer surveys in retail settings?
  • What strategies can retailers employ to maximize customer engagement and response rates to surveys, ensuring a representative and comprehensive understanding of their customer base?

Join leaders interested in pioneering customer experience strategies and harnessing the power of insightful feedback through advanced retail survey techniques.

Job titles may include Digital Marketing executives, Marketing Analytics executives, Customer Support executives, Customer Success leaders, Salesforce/CRM directors, Marketing leaders, Brand leaders, PMM leaders, Insights managers, as well as other senior decision-makers.

1:00 PM Arrival of guests and reception
1:30 PM Welcome by The Ortus Club
1:35 PM Short address from SurveyMonkey
1:45 PM Discussion instigated by the moderator and continued by the group over lunch
2:45 PM Discussion brought to a close and guests are encouraged to continue networking
3:30 PM End of session

Border Grill 

Mandalay Bay, 3950 S Las Vegas Blvd, Las Vegas, NV 89119, United States | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Hosted by SurveyMonkey

Your Own Peer Network

Take your seat at the table where industry leaders converge. Before and after our discussions, you’ll have dedicated time to connect with like-minded peers who share your passions. Immerse yourself in a dynamic, collaborative community that fosters innovation and knowledge-sharing. Whether you seek mentorship or professional camaraderie, no man is an island at our events.

Future Insight

Surrounded by elite visionaries, thought leaders, and disruptors, you’ll gain access to insights and emerging trends that extend beyond the horizon. Attending our events allow you an opportunity to not only anticipate change but to actively shape the future of your industry, returning with a strategic edge and a treasure trove of new ideas to elevate your business.

Expert Event Orchestration

Engage in candid, knowledge-rich conversations set against the backdrop of the world’s finest venues. With over 2,000 events since 2016, we are dedicated to professionalism, curating topics, guest lists, and moderators to provide you an unparalleled experience. 

Tailored Discussions

Your engagement is our priority; our renowned, handpicked moderators, adept at crafting immersive discussions, ensure that your time is thoroughly enjoyable and stimulating. Prior to the event, we’ll ask you questions to ensure the discussions are fruitful and aligned with your interests – all you have to do is show up.

Sensory Delight

Delight in meticulously curated three-course meals crafted by maestro chefs. Then take your pick from our curated menu of wines and coffee, all set within an ambiance that not only satisfies your palate but also inspires connections and ideas.

See what our guests are saying

Event Detail

Wednesday, March 20, 2024 13:00
Las Vegas

Why attend?