Our chairperson, Mr. Mark McGrath, lead the discussion, before opening it out to the floor. The topics were:
- Innovators are driving disruption in the Financial Services industry like never before. These disruptors are targeting the “soft under belly” of traditional banks & lending institutions in the lucrative business & personal lending space. What is your institution doing to stave off and compete with them?
- Many of the disruptors in Fintech are using technology to deliver improvements in costs and customer experiences. What have you seen that is disturbing or challenging your market share?
- With 71% of Millennials preferring to see their dentist, rather than deal with a bank (according to a recent study) – how will your organization change this attitude?
Park Hyatt Hotel, Sydney
7 Hickson Rd, The Rocks NSW 2000, Australia | Google Maps
The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.
Head of Business Development at Rate Setter
COO at BOQ Specialist
CEO at CAPE Credit Union
Finance Director at Bluestone
General Manager at RACV
CEO at SG Capital
Head of Risk at HLB Mann Judd
Chairman at CFIA
MD at Balmain Corporation
Chief Risk Officer at Teachers Mutual Bank
Strategy Development Officer at Zurich
CEO at Chuffed
COO at Community First
COO at Society One
Executive Chairman at Direct Money
CFO at SmartSalary
President at NRMA Secured Car Loan
6:30 pm: Arrival and drinks reception
7:00 pm: Welcoming and opening address
7:10 pm: Dinner discussion on “The evolution of customer experience in the financial service sector” initiated by the moderator and continued by the group
8:00 pm: Dinner is served as the discussion is brought to a close
9:00 pm: Change of seats before dessert