The Technology and HR leaders’ roundtable

Unleashing global success through technology and talent innovation

Companies in various industries are facing many changes and challenges in the modern-day, including evolving sectoral dynamics, regulatory forces, and political and economic risks. To stay ahead of the curve, companies need to focus on several levers such as technology, talent, and digital transformation.

It’s increasingly important for companies to prioritize availability, efficiency, and technology-driven solutions to meet the evolving needs of their customers. By leveraging digital tools and global talent, companies can improve operational efficiency, enhance customer experience, and drive better engagement.

• What challenges do companies face in balancing investments in technology and talent? How are leaders pivoting in the face of shrinking resources?
• How does the integration of global talent impact customer care and engagement in the industry? What roadblocks do companies face?
• What does the future of customer care look like? How are companies planning to leverage global R&D in the long term?