The transformation of healthcare: patient-centered and regulation-ready

The transformation of healthcare: patient-centered and regulation-ready

The global crisis challenged healthcare in many different ways. New regulations are requiring companies to share patient records and pricing with consumers and third-party applications. As a result, leaders are investing in more robust controls while continuing to focus on delivering exceptional customer experiences.

In the face of these challenges, companies that enable secure virtual conversations will be better positioned to adapt. Innovative technologies are emerging every day, and forward-thinking organizations are seizing every opportunity to personalize and integrate across their customer journeys.

• What challenges are healthcare plans and providers currently facing?
• What tools are healthcare organizations using to enhance customer experience?
• How are healthcare companies adapting to evolving needs around data security?