Transformative CX Trends 2024: Navigating Success with Contact Centre AI

Thursday, March 7th, 11:00 MYT

CX leaders in Kuala Lumpur are invited to join this masterclass on ‘Transformative CX Trends 2024: Navigating Success with Contact Centre AI’.

Participants can expect a stimulating program in a closed, confidential environment. Attendance is complimentary and by invitation only.


Transformative CX Trends 2024: Navigating Success with Contact Centre AI

As we step into 2024, grappling with unprecedented customer demands, workforce expectations, and cost scrutiny, the challenge is to elevate customer experience teams above the competition and create unforgettable customer and employee experiences. The impetus is now on companies to explore to stay ahead of the curve in CX Digital Transformation and wow their customers by unlocking the potential of AI technology.

Companies adopting AI are experiencing substantial business success, including revenue growth, improved customer ratings, reduced operational costs, and increased agency efficiency. By approaching AI intelligently, redefining ‘omnichannel’, adopting a practical approach to personalisation, and redesigning your self-service strategy, leaders can elevate customer engagement without exceeding your budget.

What to expect from the masterclass:

  • Learn how AI can be effectively employed to drive digital transformation in customer experiences.
  • Explore the importance of providing consistent, personalised experiences across all platforms.
  • Uncover the benefits of a video-optimised platform for proactive engagement in the sales cycle.
  • Dive deep into the digital transformation trends of 2024 that converge technology, personalisation, and customer-centricity to create unparalleled customer experiences, ensuring success in the digital era.

Join leaders interested in gaining insights into navigating the dynamic CX landscape and learning from organisations that have successfully adapted to the rapidly changing times.

Job titles may include CXO, Head/VP/Director of Agents, Call and Contact Centre, Customer Service, Customer Experience, and Infrastructure Development, as well as other senior decision-makers.

11:00 AM Registration, networking, and drinks reception
11:30 AM Welcoming address by The Ortus Club
11:35 AM Presentation from Zoom
11:50 AM Panel discussion and Q&A
12:50 PM Closing remarks
12:55 PM Short demo by Zoom
1:00 PM Lunch and networking
2:00 PM End of session

JW Marriott Hotel Kuala Lumpur

183, Jln Bukit Bintang, Bukit Bintang, 55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Hosted by Zoom

Zoom logo

Your Own Peer Network

Take your seat at the table where industry leaders converge. Before and after our discussions, you’ll have dedicated time to connect with like-minded peers who share your passions. Immerse yourself in a dynamic, collaborative community that fosters innovation and knowledge-sharing. Whether you seek mentorship or professional camaraderie, no man is an island at our events.

Future Insight

Surrounded by elite visionaries, thought leaders, and disruptors, you’ll gain access to insights and emerging trends that extend beyond the horizon. Attending our events allow you an opportunity to not only anticipate change but to actively shape the future of your industry, returning with a strategic edge and a treasure trove of new ideas to elevate your business.

Expert Event Orchestration

Engage in candid, knowledge-rich conversations set against the backdrop of the world’s finest venues. With over 2,000 events since 2016, we are dedicated to professionalism, curating topics, guest lists, and moderators to provide you an unparalleled experience. 

Tailored Discussions

Your engagement is our priority; our renowned, handpicked moderators, adept at crafting immersive discussions, ensure that your time is thoroughly enjoyable and stimulating. Prior to the event, we’ll ask you questions to ensure the discussions are fruitful and aligned with your interests – all you have to do is show up.

Sensory Delight

Delight in meticulously curated three-course meals crafted by maestro chefs. Then take your pick from our curated menu of wines and coffee, all set within an ambiance that not only satisfies your palate but also inspires connections and ideas.

See what our guests are saying

Event Detail

Thursday, March 7, 2024 11:00
Kuala Lumpur

Why attend?