Transforming CX with an Automation-First Strategy
Customer expectations are changing as digital channels serve as viable gateways for on-demand support. And yet, customer support failures continue to plague most companies. Repetitive tasks such as updating credentials, checking account details, and scheduling a call can be automated without flooding your call center – but only with the right AI-powered platform. CX leaders are seeking solutions that exceed customer expectations, while offering features that allow the company to scale and expand. How ready is your business for an automation-first support strategy?
- How is AI helping agents provide better customer service?
- What types of customer service interactions represent the best opportunities for automated interactions?
- What are some strategies for achieving optimal human capital with digital transformation?
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The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.
COO of AIG Insurance Company of Canada
SVP, Operations of Sleep Country Canada
VP, Customer Experience of Rakuten Kobo
VP, Digital Performance of TD
VP, IT Planning, Reporting & Governance of Enercare
Director, Client Success & Support of VersaPay
Director, Business Intelligence & Customer Success of FinanceIt
Director, Digital of Flight Centre Travel Group
Global Director, Digital Marketing & Communications of G Adventures
Director, Retail Products, Customer Engagement, and Retention of Scotiabank
Director Catering & Client Services of MLSE
Director, Customer Experience of Mejuri
Director, Customer Experience of Sleep Country Inc
Director, CRM & Lifecycle Marketing of Mejuri
Director, Retail Customer Solutions of Scotiabank
Director, User Experience of Financeit
Director, Asset and Client Services, Mortgage Operations of Manulife
Director, Data Labs, Customer Insights, Data & Analytics of Scotiabank
Director, Strategy & Innovation of Equifax
Director, Marketing Technology of Hudson’s Bay Company
Director, Lending in Operations, Operations Management of FinanceIt
Senior Manager, Global Innovation of Scotiabank
Senior Product Manager, Machine Learning & AI Platforms of BMO Financial Group
Customer Experience Analytics and Strategy of BMO Financial Group
Client Experience Leader of Equifax
BMO Innovation Fund of Bank of Montreal
6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Ada
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Mains are served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert