CX leaders in Jakarta are invited to join this roundtable dinner on ‘Turning hype into reality: Harnessing the power of generative AI for Customer Service’.
An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is complimentary and by invitation only.
Hosted by
Turning hype into reality: Harnessing the power of generative AI for Customer Service
The advent of generative AI holds promising potential for transforming both customer and agent experiences across channels. That’s why over 70% of organizations are exploring how to use generative AI within their businesses, as per a recent Gartner survey.
Generative AI has dramatically changed the customer service function and goes beyond traditional rule-based systems to surface contextual and meaningful resolutions. In this era of rapid technological evolution, generative AI is a pivotal tool, capable of reshaping businesses and creating a seamless, personalized customer service experience like never before.
Henshin – Lima Room
Level 69, The Westin Jakarta, Jl. HR Rasuna Said Kav C-22, Jakarta | Google Maps
The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable
Join leaders interested in discussing the impact, opportunities, and challenges of implementing generative AI in customer service and business operations.
Job titles may include CXO, CIO, Head/VP/Director of Customer Experience, and other senior decision-makers.
6:30 PM: Arrival of guests
7:00 PM: Welcoming and opening address by The Ortus Club
7:05 PM: Short address from Freshworks
7:15 PM: Discussion instigated by the moderator and continued by the group over dinner
8:15 PM: Discussion brought to a close
8:30 PM: Coffee, tea, and networking
info@ortusclub.com
+1 323 615 2018