The CX Leaders’ Dinner

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Thursday, September 21st, 18:30 JKT

CX leaders in Jakarta are invited to join this roundtable dinner on ‘Turning hype into reality: Harnessing the power of generative AI for Customer Service’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is complimentary and by invitation only.

 

For insight on this event, photos and guest interactions, see our post on LinkedIn.

Hosted by:
Freshworks logo

Turning hype into reality: Harnessing the power of generative AI for Customer Service

The advent of generative AI holds promising potential for transforming both customer and agent experiences across channels. That’s why over 70% of organizations are exploring how to use generative AI within their businesses, as per a recent Gartner survey.

Generative AI has dramatically changed the customer service function and goes beyond traditional rule-based systems to surface contextual and meaningful resolutions. In this era of rapid technological evolution, generative AI is a pivotal tool, capable of reshaping businesses and creating a seamless, personalized customer service experience like never before.

  • How does generative AI improve the customer service experience? How is it changing traditional rule-based systems in customer service?
  • How does generative AI compare with other AI technologies in the context of customer service? How does the integration of generative AI affect the role of human agents?
  • What potential future developments can we expect in generative AI for business applications?

Henshin JakartaHenshin – Lima Room

Level 69, The Westin Jakarta, Jl. HR Rasuna Said Kav C-22, Jakarta | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable

Attended by:

President, Director Nexmedia at Emtek Group
AVP, Reactive Digital Social Care Center & Vendor Management at Indosat
Country Head of Customer Experience at Lazada logistics indonesia
Head of Product & Platform at Wings Group Indonesia (Sayap Mas Utama)
Head, Department Digital Marketing and Communication at PT. Asuransi Simas Insurtech
Head of Region Service Experience Management at Indosat
Head of Customer Experience & Service at TIKI
Customer Service Manager at TIKI

For insight on this event, photos and guest interactions, see our post on LinkedIn.

6:30 PM: Arrival of guests
7:00 PM: Welcoming and opening address by The Ortus Club
7:05 PM: Short address from Freshworks
7:15 PM: Discussion instigated by the moderator and continued by the group over dinner
8:15 PM: Discussion brought to a close
8:30 PM: Coffee, tea, and networking

Event Detail

Thursday, September 21, 2023 18:30
JKT
Jakarta

Why Attend?