Twilio Talks – Elevating CX through Conversational Messaging

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Tuesday, June 11th, 18:30 EDT

Product, Marketing, and Engineering Leaders in New York are invited to join this roundtable dinner on ‘Twilio Talks – Elevating CX through Conversational Messaging’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary.

Twilio Talks – Elevating CX through Conversational Messaging

Recognizing the limitations of traditional communication modes, businesses across industries are adopting conversational messaging to meet the evolving preferences and demands of modern consumers. This shift reflects a proactive approach to harnessing technology to strengthen customer relationships and optimize engagement.

By allowing businesses to engage with consumers on their preferred messaging platforms, conversational messaging not only fosters a more personal relationship but also facilitates instantaneous feedback and issue resolution. Brands leveraging this technology witness higher satisfaction rates, reduced churn, and enhanced brand loyalty. Twilio, as a pioneering force in this domain, emphasizes the critical role of conversational messaging in this customer-centric age.

  • In what ways do Twilio’s features, like programmable chat and video, offer a more holistic and interactive approach to conversational messaging?
  • What are the measurable benefits businesses have experienced by integrating conversational messaging into their customer engagement strategies?
  • What are the potential challenges businesses might face when implementing conversational messaging, and how can they be addressed?

Attended by:

VP at Citi
Senior Director, Digital Marketing Analytics at Broadridge
Director at Northwestern Mutual
Director, NAM Head Prime Product Development at Citi
Associate Director Product Data Governance at BD
Principal Product Manager at BNY Mellon
Principal Architect at Verizon

For insight on this event, photos and guest interactions, see our post on LinkedIn.

6:30 PM Arrival of guests and drink reception
7:00 PM Welcoming and opening address by The Ortus Club
7:10 PM Short introduction by Twilio
7:20 PM Discussion instigated by the moderator and continued by the group
7:50 PM Appetizers are served
8:20 PM Discussion ends, mains are served, guests are encouraged to stay and network

Hosted by Twilio

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