Unlocking flexibility in data-driven CX

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Virtual Roundtable

Thursday, May 27th, 14:00 EST

An exclusive virtual discussion for CX leaders in the support, marketing, and sales industry across the United States.

THE TOPIC

Unlocking flexibility in data-driven CX

Automated solutions allow companies to deliver consistent, high-quality customer service at scale, which could not have come at a better time. The global crisis proved just how much more efficient operations can be with clients empowered to self-serve when able and seamlessly connect to support as needed.

  • How can adopting automated systems drive better CX?
  • What other technologies and strategies help improve operational efficiency?
  • How can these CX tools be further developed in a crisis-free environment?

Attended by:

  • VP of Customer Experience at SAP
  • Sr. Director of Product Management at SAP
  • Sr. Director of IT at Five9
  • Sr. Director of Product Marketing at Apptio
  • Director of Global Support at Prezi
  • Director of Customer Analytics at DocuSign
  • Director of Customer Success at Medallia
  • Sr. Manager of Customer Success at Autodesk
  • Sr. Manager of Account Management at OfferUp
  • Global Partner Solutions & Product Marketing Manager at Pure Storage
  • Product Management at ActiveCampaign

2:00 pm: Welcome by The Ortus Club
2:10 pm: Introduction of participants and short address from Ada
2:20 pm: Discussion instigated by the moderator and continued by the group
3:30 pm: End of session

Hosted by Ada

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Event Detail

May 27, 2021 14:00
Virtual
United States

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