Unlocking Revenue Potential: Enhancing Customer Experience Strategies for IT Leaders in 2023

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Tuesday, September 26th, 18:30 PDT

Senior executives in the Bay Area are invited to join this roundtable dinner on “Unlocking Revenue Potential: Enhancing Customer Experience Strategies for IT Leaders in 2023”.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary.

Unlocking Revenue Potential: Enhancing Customer Experience Strategies for IT Leaders in 2023

In 2023’s strained economic climate, companies face escalating pressure to enhance margins and profitability. Unusually, amid widespread budget cuts, spending on customer experience remains stable or even increases in many cases. This emerging trend underscores a crucial recognition among senior business leaders – the profound role of customer experience in driving revenue, reducing customer acquisition costs, and boosting profitability. 

Recognizing its long-term financial benefits, these leaders are prioritizing customer experience investments over short-term savings, reshaping the traditional narrative of “doing more with less.” This prioritization marks a significant shift in business strategy, highlighting the growing importance of customer-centric models in maintaining competitive advantage.

  • How is the prioritization of customer experience reshaping business strategies in the current economic climate?
  • What are the long-term financial benefits of investing in customer experience, and how do they contribute to lowering customer acquisition costs and increasing profitability?
  • What technologies and strategies are leaders today exploring to drive a competitive advantage in these economically challenging times?

L.B. Steak – Santana Row, Meritage Room

334 Santana Row #1000, San Jose, CA 95128, United States | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable

Join leaders interested in discussing the paradigm shift towards prioritizing customer experience investments in the challenging economic landscape of 2023.

Job titles may include CEO, COO, CFO, CIO, Chief Digital Officer, VP of IT, VP of Operations, VP of Customer Experience, VP of Finance, Head of Operations, Head of Digital Transformation, Head of Contact Center, Head of Customer Engagement, Head of Finance, and other senior decision-makers.

6:30 PM: Arrival of guests and drink reception
7:00 PM: Welcoming and opening address by The Ortus Club
7:10 PM: Short introduction by RingCentral
7:20 PM: Discussion instigated by the moderator and continued by the group
7:50 PM: Appetizers are served
8:20 PM: Discussion ends, mains are served, guests are encouraged to stay and network
9:00 PM: Drinks and networking

Hosted by RingCentral

Event Detail

Tuesday, September 26, 2023 18:30
Bay Area

Why attend?