Using Digital Experience Intelligence to drive competitive advantage in 2023

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Thursday, October 5th, 12:00 MYT

Product leaders in Malaysia are invited to join this roundtable luncheon on ‘Using Digital Experience Intelligence to drive competitive advantage in 2023’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary.

For insight on this event, photos and guest interactions, see our post on LinkedIn.

Using Digital Experience Intelligence to drive competitive advantage in 2023

In the vibrant and diverse business landscape of Malaysia, the stakes are high when it comes to creating exceptional digital experiences. The connected consumer in Malaysia demands services that are not only instant but also personalized, spanning across various digital mediums like mobile apps, web platforms, and omnichannel retailing. The question is: how can local companies meet these demanding expectations?

Analytics plays a pivotal role in this scenario, especially in the fast-paced markets that define Malaysia. Powerful qualitative and quantitative analytics tools are indispensable for understanding user behaviour, predicting trends, and tailoring experiences that resonate with local cultures and preferences. Digital Experience Intelligence is empowering teams across product management, engineering, UX design, and data analytics in Malaysia to craft these essential experiences with precision and agility.

  • How are companies optimising user journeys to minimise friction, discover engagement patterns, and improve KPIs?
  • What can companies do to improve organisational efficiency, productivity, and customer data privacy? What technologies are necessary for this improvement?
  • How can leaders align diverse, cross-functional teams around real-time customer experience data to innovate with confidence?

Nobu, Kuala LumpurNobu Kuala Lumpur

L4A-05, Level 4A, Shoppes At Four Seasons Place, 145, Jalan Ampang, Kuala Lumpur, 50450 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

Head, Business Product at TIME dotCom
Head of Digital Program Management & IT operations at POS Malaysia Berhad
Head of Ecommerce and Retail Sales at Maxis
Head of Product- CX at POS Malaysia Berhad
Head of Data & AI at ACS Digital Berhad
Head of Digital Analytics and Performance Marketing at Maxis
Head of Digital Marketing at Carsome
Head of Digital, Downstream at Sime Darby Plantation
Channels, Marketing & Product Engagement at ACS Digital Berhad

For insight on this event, photos and guest interactions, see our post on LinkedIn.

12:00 PM: Arrival of guests and reception
12:30 PM: Welcome by The Ortus Club
12:35 PM: Short address from FullStory
12:45 PM: Discussion instigated by the moderator and continued by the group over lunch
1:45 PM: Discussion brought to a close
2:00 PM: Coffee, tea and networking

Hosted by FullStory

FullStory is a technology company that specialises in providing intelligent digital experience analytics solutions to businesses around the world. FullStory’s mission is to empower its customers with real-time insights into how their customers interact with their digital products and services. Using its cutting-edge technology and AI-powered platform, FullStory enables businesses to understand their customers’ behaviour, identify issues, and improve their overall digital experience. FullStory’s solutions are used by some of the world’s largest and most innovative companies across a range of industries, including retail, finance, healthcare, and technology.

Event Detail

Thursday, October 5, 2023 12:00
Kuala Lumpur

Why attend?