Welcome to the Future of Customer Service
Thoughtfulness is going to be an important word for customer service leaders in 2021. The customer of the future favours companies that are capable of providing consistent, thoughtful and technology-driven experiences – continuously finding ways to make the consumer’s life easier and better.
To lay a foundation for future success, today’s businesses are investing in a handful of platforms that are built to grow and evolve alongside them and can support the entire organisation. Selecting one that elevates customer service from request to resolution is key, as technological progress continues to radically alter the ways customers interact with brands.
- What does the future of customer service really look like? Will the after-effects of Covid-19 lay down new foundations for the future of CS?
- What new business models will evolve to assess potential risks and define responses in the event of a crisis?
- Survival is a keyword in these challenging times, how are today’s business leaders learning from adversity and what are their plans looking forward?
CTO at Manappuram Finance
Chief Digital Director at State Government of Andhra Pradesh
Head of Customer Relationship Management at Titan Company
Head of Customer Experience at Practo
Head of Customer Experience & Innovation at ABB
Head of Customer Service at Sun Direct TV
Head of User Experience at Ashok Leyland
Head of Quality & Digital Customer Experience at Schneider Electric
Senior Director of Customer Success & Consulting at Manthan
3:00 pm: Welcome by The Ortus Club
3:10 pm: Short address from ServiceNow
3:20 pm: Introduction of participants
3:30 pm: Discussion instigated by the moderator and continued by the group
4:30 pm: End of session