Bringing together Business Leaders responsible for Customer Experience.
There’s no blueprint for doing business right now. But one thing is for sure: as each day brings new challenges and unknowns, customer interactions count more than ever.
The Zendesk Showcase India brought together business leaders to help answer the big questions facing organisations today. You’ll learn how to maintain seamless experiences with a remote workforce, working towards a ‘new normal,’ and hear from brands that are thriving in the face of adversity.
You’ll also connect with delightful people online, so you can expand your community during this siloed time.
10:00 am IST – Welcome to The Zendesk Showcase Idia
10:10 am – Responding, managing, and leading during a pandemic
10:20 am – Service-First CRM
10:30 am – The New Normal: Business as (Un)usual
10:40 am – Empowering support teams in a crisis and beyond
10:50 am – 10-minute Break
11:00 am – An India Perspective
11:10 am – India CX Leaders Panel
11:30 am – Live Q&A