Retail leaders in Melbourne are invited to join this roundtable luncheon on ‘Future of Retail: How to prepare today for the customer experience needs of tomorrow’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. 

Future of Retail: How to prepare today for the customer experience needs of tomorrow

Retail is undergoing significant changes, as technological advancements, shifts in customer expectations, and competitive pressures are forcing retailers to adapt and innovate across their business. While these changes present many challenges, they also offer opportunities for retailers to drive business resiliency and top-line innovation. 

One key area where retailers can drive resiliency is by investing in customer experience, operational excellence, and supply chain and leveraging new technologies such as Generative AI to enhance the use of their data asset to transform their business. Retailers with a clear strategy on how they intend to evolve their customer experience over a multi-year term that includes both their physical and digital customer connection are the ones leading the way in unified commerce customer experience.

• What technological advancements are driving changes in the retail industry and how are retailers adapting to them?
• How can retailers leverage Generative AI to enhance their customer experience, operational excellence, and supply chain?
• What strategies can retailers implement to improve their customer experience over the long term, both in their physical and digital customer connection?

Join leaders interested in discussing the technologies and emerging trends defining the retail landscape and how IT and operations leaders today can take advantage in order to drive long-term success and growth.

Job titles may include CEO, CTO, COO, CTO, Head/VP/Director of Operations and Technology and other senior decision-makers.