June 8, 2023 | Thursday | 12:00 PM – 2:30 PM AEST
June 8, 2023 | Thursday | 12:00 PM – 2:30 PM AEST
Retail leaders in Melbourne are invited to join this roundtable luncheon on ‘Future of Retail: How to prepare today for the customer experience needs of tomorrow’.
An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary.
Future of Retail: How to prepare today for the customer experience needs of tomorrow
Retail is undergoing significant changes, as technological advancements, shifts in customer expectations, and competitive pressures are forcing retailers to adapt and innovate across their business. While these changes present many challenges, they also offer opportunities for retailers to drive business resiliency and top-line innovation.
One key area where retailers can drive resiliency is by investing in customer experience, operational excellence, and supply chain and leveraging new technologies such as Generative AI to enhance the use of their data asset to transform their business. Retailers with a clear strategy on how they intend to evolve their customer experience over a multi-year term that includes both their physical and digital customer connection are the ones leading the way in unified commerce customer experience.
Attended by:
President & CEO at Florsheim Australia
CEO at Telegram Group – Telegram Co & Milligram
Head of Software Engineering at Kogan
Head of Digital at 7-Eleven
Director of eCommerce at News Corp
General Manager at Jerome Clothiers
General Manager at Galway Trading Group of Companies / Connis
General Manager, Business Strategy at Samsonite
Digital Delivery Manager at Bunnings
For insight on this event, photos and guest interactions, see our post on LinkedIn.
AGENDA
12:00 PM
Arrival of guests and reception
12:30 PM
Welcome by The Ortus Club
12:35 PM
Short address by Amazon Web Services
12:45 PM
Discussion initiated by the moderator and continued by the group over lunch
1:45 PM
Discussion brought to a close
2:30 PM
Coffee, tea, networking
Carlton Wine Room
172-174 Faraday St, Carlton VIC 3053, Australia | Google Maps
The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.