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Future of Retail: How to prepare today for the customer experience needs of tomorrow

June 8, 2023 | Thursday | 12:00 PM – 2:30 PM AEST


Retail leaders in Melbourne are invited to join this roundtable luncheon on ‘Future of Retail: How to prepare today for the customer experience needs of tomorrow’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. 


Future of Retail: How to prepare today for the customer experience needs of tomorrow

Retail is undergoing significant changes, as technological advancements, shifts in customer expectations, and competitive pressures are forcing retailers to adapt and innovate across their business. While these changes present many challenges, they also offer opportunities for retailers to drive business resiliency and top-line innovation. 

One key area where retailers can drive resiliency is by investing in customer experience, operational excellence, and supply chain and leveraging new technologies such as Generative AI to enhance the use of their data asset to transform their business. Retailers with a clear strategy on how they intend to evolve their customer experience over a multi-year term that includes both their physical and digital customer connection are the ones leading the way in unified commerce customer experience.

  • What technological advancements are driving changes in the retail industry and how are retailers adapting to them?
  • How can retailers leverage Generative AI to enhance their customer experience, operational excellence, and supply chain?
  • What strategies can retailers implement to improve their customer experience over the long term, both in their physical and digital customer connection?

Attended by:

President & CEO at Florsheim Australia
CEO at Telegram Group – Telegram Co & Milligram
Head of Software Engineering at Kogan
Head of Digital at 7-Eleven
Director of eCommerce at News Corp
General Manager at Jerome Clothiers
General Manager at Galway Trading Group of Companies / Connis
General Manager, Business Strategy at Samsonite
Digital Delivery Manager at Bunnings

For insight on this event, photos and guest interactions, see our post on LinkedIn.


12:00 PM
Arrival of guests and reception


12:30 PM
Welcome by The Ortus Club


12:35 PM
Short address by Amazon Web Services


12:45 PM
Discussion initiated by the moderator and continued by the group over lunch


1:45 PM
Discussion brought to a close


2:30 PM
Coffee, tea, networking

Carlton Wine Room, Melbourne

Carlton Wine Room

172-174 Faraday St, Carlton VIC 3053, Australia | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.