July 26, 2022 | Tuesday | 11:00 AM – 2:00 PM PHT
July 26, 2022 | Tuesday | 11:00 AM – 2:00 PM PHT
CX and IT leaders in BPO companies in Manila are invited to join this roundtable luncheon on ‘How CX technology is accelerating innovation for Philippine BPOs’.
An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. Registration is limited to a select number of guests per event.
How CX technology is accelerating innovation for Philippine BPOs
The rapid rise of digital and cloud has led organisations to significantly transform both internal and customer-facing operations. A culture and process of ‘always on’ innovation is now possible, allowing companies to embed positive change into their DNA to remain competitive in the Philippines and globally.
Consumers today expect engaging, seamless experiences, and new technologies enable organisations to get insights from data at scale to meet demand. But with such a vast coverage, including voice calls, social media conversations, billing information, and order history, success may require hyper-personalisation and the automation of repeat or low-value calls to reduce cost and accelerate innovation.
What Attendees will Learn by Joining: Attendees will get an insight to the AWS technology that allows BPOs to:
Rethink CX with hyper-personalisation for unique consumer interactions according to a language, status or last interaction.
Automation using machine learning services that make CX faster for consumers and increase morale of agents.
‘Always on’ innovation with low cost experimentation to drive a culture of innovation that together ensure the BPO service is lowest cost and enables amazing CX experiences for end consumers.
AGENDA
11:00 AM
Arrival of guests
11:30 AM
Welcome by The Ortus Club
11:35 AM
Short address by AWS
11:45 AM
Discussion instigated by the moderator and continued by the group over lunch
12:45 PM
Discussion brought to a close and guests are encouraged to continue networking
2:00 PM
Guests normally start leaving
Blackbird Restaurant
6752 1229 Makati Ave, Makati, 1229 Metro Manila | Google Maps
The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.
SIMON BURKE
GTM Specialist, Customer Experience, APJ Productivity Applications | Amazon Web Services