CX and IT leaders in BPO companies in Manila are invited to join this roundtable luncheon on ‘How CX technology is accelerating innovation for Philippine BPOs’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. Registration is limited to a select number of guests per event.

How CX technology is accelerating innovation for Philippine BPOs

The rapid rise of digital and cloud has led organisations to significantly transform both internal and customer-facing operations. A culture and process of ‘always on’ innovation is now possible, allowing companies to embed positive change into their DNA to remain competitive in the Philippines and globally.

Consumers today expect engaging, seamless experiences, and new technologies enable organisations to get insights from data at scale to meet demand. But with such a vast coverage, including voice calls, social media conversations, billing information, and order history, success may require hyper-personalisation and the automation of repeat or low-value calls to reduce cost and accelerate innovation.

• What challenges do BPOs in the Philippines face in modernising technology and operations?
• How can BPOs integrate artificial intelligence and modern technologies such as machine learning into existing legacy systems?
• What can Philippine BPOs do to remain relevant in a highly competitive global BPO market?

What Attendees will Learn by Joining: Attendees will get an insight to the AWS technology that allows BPOs to:

Rethink CX with hyper-personalisation for unique consumer interactions according to a language, status or last interaction.

Automation using machine learning services that make CX faster for consumers and increase morale of agents.

‘Always on’ innovation with low cost experimentation to drive a culture of innovation that together ensure the BPO service is lowest cost and enables amazing CX experiences for end consumers.