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Reshaping insurance: Modernising business processes for competitive advantage

June 29, 2023 | Thursday | 11:00 AM – 2:00 PM


Reshaping insurance: Modernising business processes for competitive advantage

In the swiftly digitalising world, insurance companies must modernise processes, accelerate product speed-to-market, and leverage emerging channels, like ecommerce and fintech platforms, to remain competitive and enhance customer experience. Despite technology risk concerns and ageing infrastructure challenges, operational resilience and business process innovation are essential. 

Transforming core applications aids in reducing risk and augmenting customer engagement. Real-time insights via analytics and integrated system architectures streamline decision-making and user experience. Recognising and addressing apprehensions around modernisation enables businesses to drive transformative changes effectively, uncover core value, and gain a competitive edge.

  • What challenges do companies face in business process innovation? How can systems (e.g. core, front-end, finance) be integrated?
  • What new go-to-market channels and strategies are companies today exploring?
  • How can companies achieve operational resilience? What technologies and strategies are key?

Attended by leaders interested in discussing how insurance companies can overcome common and persistent roadblocks towards modernisation and effectively increase market speed and improve the customer experience.

Job titles may include CIO, CTO, Business Development Manager, Head of Digital, IT Infrastructure, IT Operations, Customer Experience, and Compliance/Risk, as well as other senior decision-makers.

For insight on this event, photos and guest interactions, see our post on LinkedIn.


11:00 AM
Arrival of guests and reception


11:30 AM
Welcome by The Ortus Club


11:35 AM
Short address from AWS


11:45 AM
Discussion kick-off by the moderator and continued by the group over lunch


12:45 PM
Discussion brought to a close


1:00 PM
Coffee, tea and networking

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Grand Hyatt Manila

Grand Hyatt, Manila

8th Avenue, Corner 35th Street Taguig, 1634 Metro Manila | Google Maps

Michel Feijen

Michel Feijen

Sales Director Digital Transformation Insurance, DXC ASEAN

Angelica Yap

Angelica Yap

Managing Director/Country GM, DXC Philippines