There is a resurgence in hospitality demand across Southeast Asia as travel picks up and the hospitality industry emerges from the pandemic. The experience has highlighted the need for companies to rethink their strategy for building a resilient business model. Recovery relies on moving fast and keeping up with the latest trends. In this meetup, “Reimagining hospitality,” we discuss key travel trends and ways in which the hospitality industry can innovate and grow in 2024 and beyond.

Join us to:

• Understand how to optimise for the immense shift in customer expectations and behaviour
• Opt in to growth for 2024 by rethinking resilience, building loyalty programs, and personalising guest experiences
• Increase profitability faster by preparing to adopt new technologies, ideas, and partnerships

Payments and Growth executives

James Lemon

Global Travel & Leisure Lead | Stripe

James leads Stripe’s growth across the global travel industry. He ensures that users are able to build valuable partnerships with Stripe and benefit from their financial infrastructure to improve customer experiences, innovate faster, and scale more productive operations.

Prior to working at Stripe, James founded and successfully exited a global hospitality edtech startup called Otolo. He also previously held roles as the COO of Hostmaker—the Airbnb property management company that piloted the project that became Marriott Homes and Villas—and led strategy teams for global travel businesses including IHG and Travelport.