Charlene Batongbakal is Event Experience Lead at The Ortus Club, responsible for the operational coordination that keeps a high-volume global events programme running smoothly. She oversees event logistics across multiple concurrent programmes each week, manages vendor relationships, and leads an operations team that supports account managers from brief to post-event wrap.

She joined The Ortus Club in 2022 with a background in event management developed through years of student leadership, and she has grown quickly into one of the most dependable members of the operations function. Her approach to the role is grounded in one conviction: the success of an event is never a one-person achievement. She invests as much in the team around her as in the events themselves, knowing when to step in and when to let her team develop by working through challenges themselves. That balance of hands-on support and deliberate trust-building is what makes her an effective team lead in a role where no two days run the same.

For The Ortus Club’s clients and guests, Charlene is the reason the operational layer of their event is invisible, because everything is already handled.