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Revolutionising Customer Experience with Emerging Technologies

July 3, 2024 | Wednesday | 12:00 PM – 2:30 AEDT


Customer Experience leaders in Melbourne are invited to join this roundtable luncheon on ‘Revolutionising Customer Experience with Emerging Technologies’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is complimentary and by invitation only.


Revolutionising Customer Experience with Emerging Technologies

In a world where customer experience expectations are at an all-time high, organisations are under immense pressure to deliver personalised, synchronised, and empathetic interactions. This pressure is compounded by the rapid evolution of technology, with recent trends like generative AI presenting both challenges and opportunities.

Understanding and harnessing these new tools swiftly is crucial for customer experience executives who are striving to retain customers in a highly competitive market. Excellence in customer experience is becoming the key battleground for customer retention, driven by the integration of advanced data management, generative AI, and machine learning techniques to create more dynamic, responsive, and engaging customer interactions.

  • How can organisations effectively use generative AI and machine learning to create highly personalised customer experiences without compromising privacy and data security?
  • What strategies can businesses employ to quickly adapt and integrate emerging technologies like generative AI in enhancing customer experience and staying competitive?
  • How do we quantify the impact of generative AI and machine learning on customer retention and satisfaction in various industries?

Join leaders interested in revolutionising customer experience with emerging technologies, where you will explore the integration of generative AI and machine learning to create dynamic, responsive customer interactions.

Job titles may include CEO, Chief Customer Officer, Heads, VPs, and Directors of Digital, Customer, Retail, Consumer, Contract Centres, Customer Experience, etc.


12:00 PM
Arrival of guests and reception


12:30 PM
Welcome by The Ortus Club


12:35 PM
Short address by Amazon Web Services


12:45 PM
Discussion initiated by the moderator and continued by the group over lunch


1:45 PM
Discussion brought to a close


2:00 PM
Coffee, tea, networking



80 Bourke St, Melbourne VIC 3000, Australia

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