Customer Experience leaders in Melbourne are invited to join this roundtable luncheon on ‘Revolutionising Customer Experience with Emerging Technologies’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is complimentary and by invitation only.

Revolutionising Customer Experience with Emerging Technologies

In a world where customer experience expectations are at an all-time high, organisations are under immense pressure to deliver personalised, synchronised, and empathetic interactions. This pressure is compounded by the rapid evolution of technology, with recent trends like generative AI presenting both challenges and opportunities.

Understanding and harnessing these new tools swiftly is crucial for customer experience executives who are striving to retain customers in a highly competitive market. Excellence in customer experience is becoming the key battleground for customer retention, driven by the integration of advanced data management, generative AI, and machine learning techniques to create more dynamic, responsive, and engaging customer interactions.

• How can organisations effectively use generative AI and machine learning to create highly personalised customer experiences without compromising privacy and data security?
• What strategies can businesses employ to quickly adapt and integrate emerging technologies like generative AI in enhancing customer experience and staying competitive?
• How do we quantify the impact of generative AI and machine learning on customer retention and satisfaction in various industries?

Chief Digital Officer at SEEK
Chief Digital Officer at IBISWorld
Chief Client Officer at Slater & Gordon
Global Head – Data, Analytics & Insights at Aesop
Global Head of Digital Insights and Data Privacy at Aesop
Executive GM – Data & Operations at Roy Morgan
Executive Director at Kantar
Director Data & Insights at Tennis Australia
Director, Business Development at Probe CX
Head of Data Strategy at SEEK
Head of Technology and Data at IBISWorld
Head of PMO at WISE Employment Ltd.
Head of Retail & Licensing at Tennis Australia
Account Director at ProbeCX

For insight on our event, photos and guest interactions, see our page on LinkedIn.