Leveraging User-Generated Content To Build B2B Credibility

Business  Knowledge Sharing

UGC, a term once predominantly linked with B2C brands, has become an indispensable tool for B2B organisations. This shift recognises the power of authentic voices to convey trust, create engagement, and enhance credibility. After all, no voice speaks louder than the words of those who have firsthand experience with your products or services.

Read the article below to learn more about the practicalities of integrating UGC into your B2B content marketing strategy and how you can maximise its benefits to generate growth for your business amidst rapidly evolving B2B markets.

What is User-Generated Content?

User-generated content (UGC) refers to any content (such as texts, videos, reviews, etc.) created by individuals rather than brands. Individuals typically refer to unpaid contributors, fans, followers, or the general public who love a particular brand or product.

In a digital era where trust and authenticity are premium, UGC has become an invaluable B2B content marketing asset as it is a powerful form of digital word-of-mouth communication. Examples of UGC include anything from blog posts, website comments, testimonials, social media posts, photos, videos, and more.

Why Do B2B Brands Need User-Generated Content?

When effectively curated in a content marketing strategy, UGC serves as powerful social proof that showcases the value of your offering through the lens of its actual users. This content marketing strategy allows you to connect more effectively with your audiences, foster a sense of community, and encourage more people to engage with your brand.

B2B transactions are typically more complex and involve a higher level of commitment compared to B2C. This makes it even more critical for B2B companies to establish a human connection with leads. User-generated content marketing showcases the people behind your brand and the clients who have benefited from your offerings to facilitate more personal relationships.

B2B clients, like B2C consumers, appreciate when their voices are heard, and their experiences are valued. By encouraging and sharing user-generated content marketing, your brand actively engages with your clients and shows them that their opinion matters to foster loyalty and promote customer retention.

How Can B2B Brands Put UGC to Work?

As a B2B brand looking to build credibility, the potential of UGC is too powerful to ignore. Here’s how you can put user-generated content marketing materials to work:

Social media

Your company’s social media profiles aren’t just marketing platforms for you to broadcast your messages. These channels are interactive content marketing spaces where your clients can engage with you. Start by encouraging your clients to share their experiences with your offering on their social media profiles and re-share them on your channels. This amplifies your reach and shows that you value your customers’ voices.

Online reviews

Invite your clients to leave reviews about your services on platforms like Google, LinkedIn, or industry-specific review sites. These reviews act as testimonials of your product’s or service’s efficacy. Potential customers often look at these reviews when making purchase decisions, so they can significantly influence your brand’s image.

Crowd support

Forums and community boards offer another avenue for leveraging UGC as a content marketing strategy. If you have a technical product, consider creating a community forum where users help each other troubleshoot problems or share tips on using your product more effectively. Doing so fosters a sense of community and reduces the burden on your customer support team.

Marketing research

By paying attention to the UGC surrounding your brand, you can gain insights into your customers’ preferences, opinions, and needs. This can help you to fine-tune your offerings and content marketing strategy or use the gathered data to drive product innovation and content marketing campaign efforts.

3 Strategies for Maximising User-Generated Content in B2B Marketing

As a B2B business seeking to amplify your B2B marketing efforts and build credibility, mastering the art of user-generated content marketing is critical. Here are 3 strategies to guide you in maximise the benefits of UGC as your B2B content marketing strategy:

1. Create a space where people can share

Your first step should be creating an environment that encourages your customers to share their experiences and ideas through online forums or a dedicated section of your website. Doing so invites an open conversation where you can obtain valuable data to fuel your content marketing efforts while gaining valuable insights into your customer’s needs and expectations.

2. Build a community with branded hashtags

Social media is a potent tool for fostering community among your clients and prospects. Creating and promoting branded hashtags provides a clear avenue for your customers to engage with your brand and each other. The content marketing pieces generated under these hashtags can then be shared on your brand’s channels as social proof to amplify your reach.

3. Leverage customer reviews and success stories

Client testimonials, reviews, and success stories serve as robust evidence of your brand’s value. Encourage your clients to share their success stories and positive experiences with your product or service. Consider going further with your content marketing strategy by creating case studies from the most impactful narratives to offer prospective clients a clear picture of what they can achieve with your solutions.


While discussing user-generated content marketing in the article above, it’s clear that UGC is more than just a content marketing strategy trend—it’s a powerful tool that offers unique opportunities to build trust for your business, foster a community surrounding your offerings, and gaining valuable insights about your target audience.

UGC represents a shift towards a more collaborative, customer-centric approach to content marketing. It celebrates your customers and positions their voices to the forefront, and in doing so, you enhance your brand’s credibility. Get more valuable insights and expert advice about leveraging UGC for your content marketing strategy by working with The Ortus Club today!


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